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The Customer Success Manager will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption. Previous customer service and/or Customer Success experience preferred.
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Our Customer Success Managers work closely with institutional clients and partners providing white glove service in discovering their business needs ensuring they are optimizing our suite of BitGo products.
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You'll work closely with Kevin, our CEO and co-founder, who has been a multiple time early-stage startup operator and leader on go-to-market teams, including most recently as Head of Revenue at Vitally, an a16z backed Customer Success platform.
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Minimum 7-10+ years of experience in customer success, implementations, or sales experience in a B2B organization. Customer Success Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly-closed customers.
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The Customer Success Director will build and manage relationships with an array of different roles within our customer’s organizations, domestically and internationally, including Operations, Engineering, Finance, Project Managers, Energy Managers, and ESG Managers.
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The Enterprise Customer Success Manager (CSM) role is part of our North American Customer Success team. 3 years of experience in a related field or as a Customer Success / Account Manager for a SaaS company.
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We are experiencing rapid growth and looking to add a Customer Success Representative to our team. At least 2 years of experience in a customer-facing, or customer-success role.
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Customer Success Manager (Remote) page is loaded. Performs Monthly Business Analysis around RCM related performance for assigned customer base: Including but not limited to- Denials Analysis/Trending, Outstanding Sales Orders, Unposted Deposits, AR Aging, AR Activity Trends.
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Proven experience 3+ years in a customer-facing role, preferably in software customer success, account management, implementation, or customer service. Self-motivated with a proactive approach to customer success.
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Bachelor’s degree and 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management. Joining our Customer Success team as an initial team member, you will spearhead efforts to deeply comprehend and advocate for our clientele.
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You share your experiences with the Customer Success Team and vice-versa. Documenting business-value driven customer success stories and best practices. Our product boasts outstanding customer reviews ranging from small companies to renowned names such as Michelin, Sonoco, Danone, Avery Dennison, and Bosch.
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Which is why we’re thrilled to be adding a Customer Success Manager (Federal) to our Government Sales team. 2+ years experience as a Customer Success Manager, Technical Account/Program Manager, Partner Experience Manager, or Account Executive.
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You have experience as a Customer Success Manager supporting an analytical solution (Business Intelligence, Data Analytics, FP&A), and/or you come from roles in Financial Planning and Analysis and may have experience creating advanced financial models, finance systems, finance transformation, or consulting team is a plus.
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As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices.
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As a Strategic Customer Success Manager, you will use your consultative and relationship-building skills to deliver strategic recommendations, best practices and expertise to our clients.
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Title: customer success consultant Company: Walkme
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