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Experience with artificial intelligence (AI) and machine learning (ML): Understanding of AI/ML concepts and experience applying them in a contact center environment. We anticipate, lead, and believe that listening is where learning begins.
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You will be a senior member of the Verizon Business Autonomous Service Platforms supporting Global Customer Operations, Service Operations and BGCO. You will be responsible for developing and implementing the future state of these mission critical platforms while maintaining and improving on current operational/functional KPIs, by leveraging Customer Journeys, Data, APIs and Generative AI to unlock the automation required to leapfrog our current employee and customer experience.
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Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. At Verizon, we know that diversity makes us stronger.
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As a member of the VBG Enablement team, within the Artificial Intelligence and Data (AI&D) organization, you will lead a portfolio of innovative projects to enable AI, Machine Learning and Big Data initiatives - supporting growth and digital transformation in the Verizon Business Group (VBG.
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Experience with Artificial Intelligence and Machine Learning a plus. Our goal is to deliver a personalization platform that enables fully scalable capabilities for every customer interaction that is AI-led, AI-native - replacing human decision making with machine-scalable probabilistic decision making.
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Wireless and wireline telecom experience a plus, especially within Verizon. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
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Experience with Machine Learning, Statistics and Probability, NLP, Deep Learning especially experience in recommendation systems, conversational systems, information retrieval, computer vision, regression modeling.
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Building Machine / Deep Learning models. Knowledge of supervised, unsupervised, semi-supervised, reinforcement learning. Working with terradata, hive, spark, tableau, postgres, other big data systems with Verizon grid computing infrastructure.
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Strong knowledge of pattern recognition, statistics, machine learning, algorithms, predictive modeling, and advanced mathematics. The team's tasks include analytics, creation of predictive models, application of machine learning techniques, and/or development of GenAI methods for high-visibility projects.
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Knowledge of deep learning and GenAI techniques is desired. Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Strong critical thinking skills and the ability to relate them to Verizon business processes and operations.
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Evaluating data to make sure that Verizon adheres to laws and regulations. When you join Verizon. The key focus of the team is on analytics for telecom network products and security products like SD WAN, 5G, and SASE. The data science manager will lead the team in exploring information from multiple sources in order to gain maximum insight and provide a competitive advantage.
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In this role you will partner directly with leaders and subject matter experts at all levels - acting as liaison between the business and the AI&D technical teams to execute and deliver on projects that drive tangible benefit to Verizon.
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Verizon Business Group (VBG) Experience. Experience in BI dashboard and visualization tools (Tableau, Looker, Qlik or similar) Experience in SQL, scripting/statistical programming languages (Python, R, etc.
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