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Ensures the daily operation and long-term health of the end user device ecosystem including but not limited to device management tools such as Jamf, MECM and Microsoft InTune. Ensures health and security of over 3000 end user devices with various operating systems such as Microsoft Windows, macOS, iOS, and Android devices.
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Author and maintain technical documentation on system support models, common issues and solutions, as well as self-service documentation for end users to reference in the IT User Knowledge Base.
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Serve as the User Support Service Delivery Manager responsible for the delivery of end user services and support /incident activities for three teams: Desktop, Imaging, and Release & deployment (Mi crosoft Customer Engagement Methodology ( MCEM ) , Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune.
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They have several large projects coming up - migrating mobile devices from Airwatch to InTune and replacing their old VoIP Avaya phone system with RingCentral phone system, plus just general day to day end user support tasks.
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Receive and document all user support requests in the designated help desk work order system; maintain communication with end-users and supervisor regarding work order activity; update/close work orders in a timely manner.
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Proactively identify opportunities for process improvements and automation to streamline end-user support services. Develop and maintain knowledge base articles, user guides, and training materials to empower end users and promote self-service support options.
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Provide MS SQL Server, Oracle, and MySQL Database management support services to include both end-user support activities and technical database support activities, such as troubleshooting and configuration.
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Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support.
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Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Computer User Support Specialist position and to join our team of qualified, diverse individuals.
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Troubleshoot day to day operations issues related to VoIP services, including end user support to ensure a return to service. Virtualization experience with VMWare including VMWare ESXi, VMWare Horizon View, Microsoft Windows Server and Active Directory.
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Utilize modern front-end frameworks and libraries (e.g., Angular, React, Vue.js) to create intuitive and responsive user interfaces. Strong proficiency in front-end development using modern JavaScript frameworks and libraries (e.g., Angular, React, Vue.js) and proficiency in HTML/CSS.
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Licenses and Certifications: CompTIA A+, Network+, or Security+ Certification, Dell Certified Systems Expert, Apple Certified Mac Technician, Microsoft Modern Desktop Administrator Associate, ITIL Foundations or higher, HDI Desktop Support Technician.
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Provide user research expertise in the product strategy and design process across the Medscape/WebMD network – from identifying opportunities and problems to solve, to defining the design target and user experience, and validating concepts and assumptions.
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Minimum 3 years' experience interacting with customers/end-users in any of the following: customer support, product support, technical support, end-user support, IT Admin support, Consulting, product development, network operations, software engineering, or I.T. consulting.
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You will help customers with Level 1 IT-related end-user support situations and drive the adoption of new technologies remotely or on location. Our ideal candidate knows how to take care of an end-user or customer from the first call to the close of the ticket while providing helpful service with a smile to people in need of technical support.
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network support microsoft end user jobs Title: technician Company: Trust Tech
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