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Oversees the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance.
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The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience.
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Guest Service Representative. The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.
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This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction. Train and empower Team Members to de-escalate guest service issues.
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Actively solicits internal and external guest feedback to improve business relationships. Principles and processes for providing Guest Service. Experience with the following applications a plus.
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Support and guide team members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons' Progressive Discipline Process. Develop well trained Team Members by following Thorntons' training processes as prescribed while demonstrating and teaching our core values.
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Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance.
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Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Human Resource Manager. The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and demonstration of core values.
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Recruit, interview, hire and schedule all Team Members to ensure adequate coverage for all shifts while complying with meal and rest break requirements. Oversee food production to ensure food safety requirements are consistently met and that par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste.
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Exposure to gasoline fumes and cleaning products. Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. o PeopleMatter, Workday, Reflexis. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation.
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Minimum three (3) years single-unit management in retail and/or food and beverage industries. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.
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Track and manage inventory through count execution and submitting accurate orders to remain in stock. Delegate tasks to subordinate Team Members and follow up to ensure proper completion. Takes action to remove obstacles and address problems before they impact performance and results.
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Provides feedback effectively and with empathy. Principles and procedures for personnel recruitment, selection, and training. Promote sales and profits working within the local community to partner and support events that extend the brand.
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Grow top line P&L performance and control key financial lines; understand reports and how the information can impact and/or increase sales; develop plans to correct budget misses, measure and track plan effectiveness, and ultimately achieve budget in a timely manner, complete required reports either in writing or via computer entry.
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Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc. Principles and methods for displaying, promoting, and selling products or services.
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guest experience jobs Title: general Company: Thorntons
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