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The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. Delights customers by providing a friendly and helpful experience that wins loyalty to the brand.
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This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction. Encourage Guest participation in the Refreshing Rewards loyalty program.
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Takes pride in delivering high-quality Guest service. Delivers guest service with a "how may I help you" attitude. Principles and processes for providing Guest Service. Guest Service Representatives.
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All experience is considered. Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook.
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Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests.
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This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
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Food Service Manager. Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes.
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Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions.
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Assure proper sale and accounting of money orders/lottery during shift. Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc.
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Oversees the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance.
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Experience with the following applications a plus; o PeopleMatter, Workday, Reflexis o PDI, ESO Equipment/Special Expertise. Guest Service Representative. The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero. Requirements Essential Job Functions (Responsible to.
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Description The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience.
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The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.
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The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience. Train and empower Team Members to de-escalate guest service issues.
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Actively solicits internal and external guest feedback to improve business relationships. Experience with the following applications a plus; Support and guide team members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons' Progressive Discipline Process.
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guest experience jobs Company: Thorntons
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