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Position Purpose:The Contact Center Director – Virtual Apron (VA) is responsible for developing and implementing long term/short term business plans, improving the customer experience, and delivering sales results.
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The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
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Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
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Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments.
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These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.
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Preferred Qualifications: 3-5 years of prior in-home or virtual sales experiencePrior home improvement industry experiencePrior experience with successful lead generationComputer and application skills and use of varied technology (email, iPad, apps, etc.
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The Design Consultant's primary responsibility is outside sales visits to customer homes and trade shows. Although sales efforts and incidental activities may take place at a customer's home or through virtual channels, a Design Consultant will spend the majority of his or her working time traveling and away from a dedicated office environment.
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Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends. ASM's in Training will learn the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
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At a high level, ASM’s in Training will learn how to support the Store Manager in developing strategies and objectives toward driving store sales and profitability. Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support.
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Position Purpose:Assistant Store Managers in Training are learning the various responsibilities and functions of the following roles: Assistant Store Manager, Operations Assistant Store Manager, Night Operations Assistant Store Manager, and Specialty Assistant Store Manager.
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ASM's in Training will learn how to work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.
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Direct Manager/Direct Reports: ASM’s in Training will report to a Store Manager. ASM’s in Training will also learnhow to oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately.
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ASM's in Training should develop a command of store standard operating procedures (SOP's),especially those involving Safety compliance. Travel Requirements: Typically requires overnight travel less than 10% of the time.
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They will also learn how to support stock integrity through inventory management processes. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
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20% – Sales Prospecting – Conduct initial customer meetings and build relationships, selling The Home Depot value proposition and win opportunity to quote materials. Utilize local community events to continuously represent The Home Depot Pro brand and drive new business.
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sales job Company: The Home Depot
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