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Contact Center Director, Virtual Apron - Flooring Sales (Remote)
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- Position Purpose:The Contact Center Director – Virtual Apron (VA) is responsible for developing and implementing long term/short term business plans, improving the customer experience, and delivering sales results.
- The Contact Center Director – Virtual Apron (VA) is expected to provide leadership and strategic direction by providing and managing a high-performing organization achieve best-in class sales and customer service experience.
- The Contact Center Director – Virtual Apron (VA) will lead a team to execute processes utilizing highly integrated systems to achieve sales goals and objectives.
- 25% – Customer Focus – Analyze current state of contact centers tools and capabilities and implement new or improved solutions that empower associates to solve customer issues impacting productivity and first call resolution; Ensure staffing models maximize customer service representative utilization.
- 20% – Decision Quality – Develop and implement long term and short-term business plans; optimizing internal resources for maximum efficiency, revenue growth, and improved customer experience; Drive year over year improvements through improved processes and capabilities delivered to the contact centers.
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