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As a Senior Operations Contact Center Engineer, you will be part of the Enterprise Contact Center Operations teams responsible for ensuring the smooth operation, optimization, and overall health of the Genesys Contact Center CX platform.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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Facilities Management Specialist 2 CX University of California Los Angeles Department Summary The UCLA Asset Management Department provides full-service property management for University-owned high-rise office buildings in Westwood (eight buildings containing 2M SF, occupied by 150 primarily University tenants and generating $30M of rental income), and limited-service property management to 90 other University owned properties.
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The Demand Generation Campaign Manager reports to the Director of Content Strategy and will work on a highly collaborative team of marketing and CX professionals who are dedicated to creating long-term value for the Packaging & Cellulose businesses.
$90,000 - $120,000 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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With Cognizant SAP, there are diverse career opportunities available to candidates due to our strong ecosystem of Hyperscale-rs (Microsoft, Google, AWS etc), Partnership with next gen technology providers like BluePrism, Automation anywhere; as well as companies like Syniti, Signavio and Qualtrics and of course, across SAP technologies and products like S/4HANA, Cloud & Technology ECC, SuccessFactors, BTP, Signavio, CX and Digital Commerce and Analytics.
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Proven experience as a Data Scientist, Data Engineer, Machine Learning Engineer, Data Principal, Customer Intelligence Analyst, CX Analytics Analyst, Quantitative Analyst, etc., with a strong portfolio demontstrating successful outcomes and the ability to influence corporate strategy through story-telling.
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Display proficiency in using CX and UX research testing tools and software, leveraging platforms like UserTesting.com, Qualtrics, Figma, Figiam, Optimizely, Google Optimize and other testing analytics tools.
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Collaborate with Application Support Teams to insure proper integration with third-party solutions like Salesforce, Cisco UC, Observe. Family Support programs including 8 weeks Paid Primary Caregiver leave, adoption assistance and back-up child care.
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These union positions are represented by the bargaining unit Clerical & Allied Services — CX Teamsters Local 2010. We seek candidates who will support our vision to cultivate a vibrant, equity-minded, inclusive excellence university community.
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The TAS liaises with other BMS functions as needed to deliver an overall higher Customer Experience (Cx) - by meeting HCP needs in a timely and scientific manner. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience (Cx) through deeper scientific dialogue on and consistent with label, leveraging new ways of working and CE^3.
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Proactively collaborates with other field teams to ensure the best Customer Experience (Cx) for HCPs. Demonstrated experience building and maintaining strong credibility with key customers, office staff, and others in the customer influence network via a customer-centric mindset and desire to create positive and differentiated Customer Experience (Cx.
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Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP.
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Cross-functional collaboration- Proactively collaborates with other field teams to ensure the best Customer Experience (Cx) for HCPs.- Gathers and shares relevant insights and information internally with the appropriate stakeholders to enable BMS to better serve its customers.
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BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles.
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Engages real-time medical support through Medical on Call to reactively answer unsolicited questions and complex technical inquiries. The TAS is a critical role in our unique customer model to execute the BMS aspiration to be the BioPharma that delivers the most impactful engagement with Health Care Providers (HCPs), driving adoption of new and existing medicines for appropriate patients.
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cx job Title: support Company: Sykes
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