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The Sr. Customer Success Manager will use systematic account management and forecasting to oversee a large base of customers to ensure timely account renewals, identify possible churns, provide product optimization, and ultimately own the net growth of their portfolio through strategic customer advocacy.
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The role of the Customer Success Manager at Solera is a unique and dynamic position that encompasses the responsibilities of both client relationship management and technical field service engineering.
$75,000 - $90,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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The Strategic Customer Success Manager is tasked with working with our largest customer accounts, and orienting our GTM machine around them to continue to unlock growth at breakneck speeds.
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As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices.
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As an Operations Technical Program Manager, you'll work cross-functionally — with other Customer Success teams, with systems and engineering teams, and beyond — to build toward the global vision of CS. You will report to a Technical Program Management Lead.
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We are seeking a talented Customer Success Advocate who will be able to present the company and products in a professional and convincing manner. This is thanks to our excellent customer service as well as to several award-winning product lineups, including the Xpanel HMI series, PLC and PLC-S series, Xpanel Hybrid, UltimateAccess SCADA software, and industrial PCs.
$50,000 - $60,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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We are looking for a driven and experienced Customer Success Manager to play a pivotal role in ensuring that clients receive outstanding support and derive maximum value from the product.
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Manage the strategy for developing relationships, serving as the primary point of escalation for the Customer Success team, and oversee the enablement of programs. · 10+ years of experience in customer success in a B2B SaaS company.
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Demonstrated high quality performance as a Customer Success Manager, Client Relations Manager, or Account Manager within the clinical diagnostics industry or previous related experience focused on customer satisfaction preferred.
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The VP, Customer Success Management will be responsible for a customer portfolio that includes multiple strategic airlines, including 2 of the top 5 largest airlines worldwide, who board over 400 million passengers and generate revenue of over $300 million annually.
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6+ years of experience in Enterprise SaaS-focused customer success roles in early stage (series A / B) venture-backed startup environments. Reporting to our CEO, you will lead the transformation of our Customer Success team to develop and implement strategies to enhance customer satisfaction and retention.
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The Regional Success Manager will work with the Director of Training and Development with hiring and training new employees as well as their career developments which include performance reviews, goal setting and promotions.
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Performance Management : Establish and monitor KPI’s for the Customer Success team, driving continuous improvement and accountability. Process Optimization : Continuously assess and optimize customer success processes and workflows to streamline operations and improve efficiency.
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Coach and lead a team of up to 7 diverse Mid Market Customer Success Managers with responsibility for achieving quarterly and annual retention, expansion, and advocacy goals. Design and implement the Mid Market Customer Success strategy and a high-touch customer journey to achieve revenue and non-revenue targets.
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Then come and join our global team as CS Customer Success Manager (CSM). Partners closely with the Regions RSM team, while keeping KAE/KAM (Sales partners) updated Analyzes and interprets Accounts Receivable (AR) status and provides guidance and recommendations to internal partners Communicates information between customer and Siemens stakeholders (Sales & Service) Engages in technical escalation management by supporting the process with the RSM, CSE, Customer Service Material Logistics (CSML) (parts) and technical support resources.
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Title: customer success manager Company: Sorting Robotics
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