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Customer Success Manager
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$75,000 - $90,000 a year
Full-time
- The role of the Customer Success Manager at Solera is a unique and dynamic position that encompasses the responsibilities of both client relationship management and technical field service engineering.
- This multifaceted role ensures the seamless integration and ongoing success of our Solera program within the Transit/Bus & Rail industry.
- As the primary point of contact post-sale, the individual in this role will collaborate with clients to understand their unique objectives, tailor program approaches, and guarantee the optimal utilization of the Solera solution.
- Quickly assess client requirements and tailor program approaches to fit each client's unique objectives with the Solera/ESP Services Safety program.
- Manage and maintain client relationships, ensuring overall client satisfaction and value realization from the Solera program.
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