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Abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. Job DescriptionThe Customer Service Specialist is responsible for supporting top-tier domestic customers including wholesale, largest regional, & retail accounts representing 98% of US pharma sales.
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We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio.
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Ownership of high-profile customer orders and samples including order entry, order status, document creation, order release tracking through order validations, suspicious order monitoring, IDOC error resolution, shipment tracking, sales recognition, document management, and reporting for various order types: EDI, fax, email, phone, for RX, OTC, and control drugs, serialized products, and clinical trials.
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This position is responsible for supporting Customer Operation functions to drive sample EDI, IDOC, and inventory reconciliation with 3PL. This role drives collaboration with business partners throughout the organization to ensure customer loyalty.
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Service to AbbVie National Wholesale Directors, Executives & OTC Leadership, AbbVie vendor's, wholesale/retail customers, sales force, health care providers, government, hospitals, and institutions.
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Drive Continuous Improvement:Develop Key Performance Indicators (KPIs) to ensure sample orders are processed and delivered according to customer needs. Timely research & resolution for customer inquiries related to shipping, pricing discrepancies, & product returns.
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Performance measurement must reflect the highest level of operational effectiveness & deliver exceptional customer service. Strategic thinking about customer experience and revenue, with decision-making authority within scope of responsibility.
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QualificationsBachelor's Degree or in lieu of a degree, a minimum of 3 to 5 years of customer service-related experience, preferably in Pharmaceutical or Healthcare related industry. Identify and initiate process improvements where applicable for superior customer service.
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This includes achievement of the company's sales / revenue objectives measured by customer scorecards. Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application is preferred.
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Identify inventory discrepancies and follow up with internal stakeholders, 3PL, or Global Information Technology teams to get timely and accurate resolution. Additional InformationApplicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position.
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Day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of crucial medicines to customers. Oversight of EDI IDOCs (monitoring and resolution.
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AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. Proficient in key software applications, including Microsoft Office, as well as ERP, SAP preferred.
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Track and trend inventory reconciliation issues. Fulfill audit documentation requirements for Internal Quality and external regulatory agencies for sample order activities. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
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You drive company vehicles to customer locations, where you work to efficiently provide lawn care, lawn aeration, mowing, tree/shrub care and pruning, mosquito control, and snow removal.
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As a Cat Care Specialist, you meet with each client and cat in person beforehand at their home. The sitter always leave our clients’ homes as clean or cleaner as we found them, provide excellent customer service, and, most of all, exceptional cat care.
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customer care specialist jobs Title: customer Company: Skybridge Americas
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