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Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. You should also be a team player and be willing to learn about CareLinx's health plan partners.
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Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change.
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Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.
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CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and Care Advisors provide support and guidance to families during the caregiver search, interview, and hire process.
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You need to love interacting with people and be committed to providing stellar customer service and empathetic guidance for members during their in-home care journey. You need to thrive in a fast-paced, technology-forward environment, hold yourself to high professional standards, and be comfortable working from home.
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Document accurate and complete notes of all family and caregiver interactions in CareLinx's EHR system. Ability to work in a distraction free remote work environment. Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication in a call center environment.
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Once a caregiver match is made, the Care Advisor will follow closely to ensure satisfaction and assist if the member's needs change. This support includes searching for viable caregiver candidates, setting up interviews, helping with the completion of the hiring process, and caregiver retention.
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Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction. Exhibit excellent verbal and written communication skills via phone, email, and text.
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It will involve accessing various electronic medical records systems. Access various electronic medical records systems? Eye/hand coordination, hearing and visual acuity necessary for day to day tasks.
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Experience in a medical records office environment helpful but not required, will train. Must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
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The Manager of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability.
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The Manager of Operations will work closely with the Director of Operations and other leaders to implement processes that will ensure exemplary member experience and market-leading performance quality.
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Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
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If you think there's alignment with the description above, CareLinx may be the place for you. CareLinx is looking for a Care Advisor to assist with CareLinx's Payer Operations line of business. As a Care Advisor, you are the expert for members and families about all things CareLinx-related.
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Manual dexterity and strength sufficient enough to enter information via computer keyboard for. long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items.
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digital health jobs Company: Sharecare Inc
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