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The VP, Customer Success Management will be responsible for a customer portfolio that includes multiple strategic airlines, including 2 of the top 5 largest airlines worldwide, who board over 400 million passengers and generate revenue of over $300 million annually.
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Our Customer Success Managers work closely with institutional clients and partners providing white glove service in discovering their business needs ensuring they are optimizing our suite of BitGo products.
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As part of the account team, you will work closely with your Customer Success Manager (CSM) to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.
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We are recognized as a leader in The Forrester Wave for Cross-Channel Campaign Management in Q3, 2021. For 21 quarters in a row, we’ve been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids.
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Program Management: Provide overall program oversight, working in partnership with Apptio Product and Engineering teams, Apptio University, Global Deployment, Customer Success Advisors and Delivery Services to execute high-quality projects and initiatives aligned to agreed outcomes.
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Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction.
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Work alongside Customer Success Managers to proactively drive product adoption and education in the onboarding and re-engagement process. We are seeking Customer Success Associates (CSA) to drive education and create amazing content to grow and maintain relationships with our clients.
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2+ years of work experience in operations, customer service, account management or sales in the logistics/transportation industry. About the Role Each and every day the Customer Success team works to ensure that our clients are maximizing the value they are receiving from Loop. You will handle client onboarding, training, provide client support via email, phone and in person meetings, and be responsible for renewals.
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Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role. As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices.
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Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! Provides customer account management, including, but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
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Preferred :2+ years of experience in customer-facing, highly strategic, operational, and analytical environments e.g. business operations, management consulting, investment banking, private equity, venture capital, or customer success.
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Full Time] Customer Success Manager at MixRank (United States) | BEAMSTART Jobs Customer Success Manager MixRank United States. Project management experience to triage engineering bandwidth and prioritize bugs/requests.
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Prime Roots is on the lookout for a Customer Success Manager who is deeply passionate about driving change in the plant-based food industry. Resource Management and Team Leadership : Manage logistics for all marketing materials, ensuring the success of in-store and promotional activities.
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GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts.
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Customer Success Management: Manage your book of business ensuring strong customer health, adoption to achieve gross-and-net retention revenue targets, and identify upsell opportunities to pass to our account development teams.
$90,000 - $100,000 a yearFull-timeExpandApply NowActive JobUpdated Today
customer success service management jobs Company: Servicenow
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