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You have a strong desire both to consistently exceed your key performance indicators as well as for personal development, being determined to succeed and eager to take on the next challenge - or add the next set of skills to your already formidable arsenal.
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Embark on a journey of refined hospitality as a Northeast Reservations Sales Agent, where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication.
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Effective coordination of booking room, restaurant, spa and golf reservations; reservation and guest information is complete and entered accurately. As a Reservations Sales Specialist, you would be responsible for answering reservation calls in a welcoming and professional tone using the highest standards of guest service.
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REPORTS TO: Reservations Manager, Reservation Supervisor and Director of Revenue Management. Obtain approval from management for same day reservations on near sell-out dates. Process all PEPRS reservation requests, changes and cancellations received by phone, fax, mail, internally and through corporate reservations center or travel agencies.
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Minimum 1 year experience in Reservations or Front Desk or Concierge in a luxury resort. The Area Reservations Sales Agent provides exceptional communication and cultivates curated experiences through direct sales.
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Complete additional duties as assigned by the Reservations Manager. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
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As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. We are looking for a Reservations Agent to join our dynamic team.
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Services provided include, but are not limited to, working closely with the Sales Manager or Representative responsible for the group, answering inquiries, providing quotes, confirming orders, typing contracts, coordinating with in-house transportation and staff services and client correspondence relating to reservations and other group reservation functions.
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You will be required to answer telephone inquiries in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Pyramid Hotel Group's high standards of quality.
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If you have experience in a hotel/resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you.
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This is a full-time on-site role for a Reservation Agent at Casa Cipriani New York. The Reservation Agent will be responsible for answering phone calls, making reservations, providing customer service, communicating information to guests, and fulfilling receptionist duties.
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1+ years hotel/resort reservations experience - preferred. This position will answer phones, educate potential guests about what our resort offers, upsell rooms and additional products, and enter booking information into our reservations systems.
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Participate in daily RevMax/Reservations team meetings as well as weekly interdepartmental meetings as assigned by DORM. We will support company reservations policies, pricing, market strategy, yield, distribution/selling strategies, and revenue management best practices.
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Previous experience as a Reservations Coordinator or in a similar role within the hospitality industry, preferably in luxury hotel setting. Enter all VIP reservations and communicate details to leadership and front office team.
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Book reservations for all Roberts Hawaii products and services in all four (4) major islands (subject to change) This position is the primary voice and initial experience for all customer and/or agent reservations.
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Title: reservations Company: Scenic Tours Pty
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