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Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
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Location The Ritz-Carlton Dallas, 2121 McKinney Avenue, Dallas, Texas, United States
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Report to the Reservations Manager and the Director of Revenue Management. To assist the Reservations Manager in managing the department's day to day activities, when asked. Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred.
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Manage reservations tasks after the group contract turnover: enter group rooming list or create group booking link for individual reservations, route billing, send pickup report and rooming list as requested, perform post-stay audit.
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Reservations: Make outbound calls, return voicemails, and act as a reservation agent during unusual peak times booking both Spa Day and at times overnight guests. At the direction of the Operations Supervisor, this position is focused on the backend processes within the reservations department, allowing the Reservation Sales team to focus on selling and minimizing their administrative time away from calls.
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Ensure proper staffing levels of Reservations associates, including interviewing, hiring, supervising, training and scheduling Reservation/One Touch agents. The AYS/One Touch Supervisor oversees the daily operation of the One Touch/Reservations staff, ensuring that the guests are being served in a friendly, professional and courteous manner.
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Related Key Words: Front Desk, Front Office Manager, Reservations, Call Center, Customer Service, Hospitality, Hotel Manager, General Manager, Hospitality Management, Youth Sports, Customer Relations Manager, Facilities Manager.
Full-timeExpandApply NowActive JobUpdated 18 days ago - UpvoteDownvoteShare Job
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The Reservations Agents at Harrah's Call Center are well-informed, courteous team members who provide our customers and Casino Marketing Teams excellent customer service and assistance. The Reservations Agent assists customers with room, suite, golf, show, limo, and restaurant reservations.
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It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
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The Reservations Coordinator's responsibility is to handle guest room reservation requests for the hotel and condo residences, provide guests with hotel facility information and answer questions relating to the hotel and local area.
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The Reservations Supervisor is responsible for all room reservations aspects for groups, to monitor and manage group room blocks with the Resort inventory; as well as, ensure group contractual obligations are met and group contacts, Sales Managers, Event Managers, Operational Departments, and Director of Revenue Management are aware of any and all communication regarding group blocks.
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Under supervision, the Hotel Reservations Specialist is responsible for providing exceptional customer service to hotel guests through phone and email interactions, processing various reservation and payment transactions, and providing general information and assistance to maximize guest enjoyment of their Diamond Resorts vacation experience.
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Take golf, dining, and hotel reservations over the phone, by email and/or in person. Ability to learn and use Agilysys property management/reservations/phone software and other resort systems.
Full-timeExpandUpdated 19 days ago - UpvoteDownvoteShare Job
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Apply for Hotel Reservations Agent. Complete all other tasks, duties assigned by the Supervisor or Reservations Manager. Enters all Sales bookings and group contracts on a timely basis per the instructions of the Supervisor or Reservations Manager.
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Additional responsibilities are to process all reservations, changes and cancellations received by GDS, on-line, fax or email, Will work closely with Group Sales and Catering Department. Work with Group Sales and Catering Department on block reservations.
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Title: reservations Company: Scenic Tours Pty
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