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Work closely with Sales, Customer Success Manager and/or Project Management for account creations, project deletions and best practices. The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers.
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The position reports to the Manager - ITAM Customer Success and ultimately to the Director of ITAM Sales. Critical to success in the position will be the development of multi-contact and multi-level relationships within the customer account, including C-level sponsorship.
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The position reports to the Manager - ITAM Customer Success and ultimately to the Director of ITAM Customer Success. Minimum of 7 years of experience in Customer Success or Field Sales, with a demonstrable track record of success in such roles (Evidence of success achieved in key customer accounts is mandatory.
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As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices.
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Work closely with Sales, Customer Success Managers, Customer Success Specialists and/or Development to ensure appropriate follow-up. Coach and mentor other Customer Success Managers.
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The SR. CSM will join the IT Asset Management department (ITAM) and will be the principal point-of-contact for an allocated set of SHI key customer accounts. Complete responses to RFIs/RFPs/RFQs for ITAM services and ServiceNow licenses within allocated customer base.
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Create customer proposals and statements of work for ITAM services. Excellent sales & customer relationship skills. The SR. CSM will help existing customers to maximize their investment in our ITAM programs.
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To learn more about SHI International Corp, visit our website: www. Responsible for following the standard renewal process for the ITAM renewal portfolio and securing renewals from customers. Actively promote the adoption of ITAM Services by SHI within both the sales team and direct with allocated customers.
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Be an advocate for the ITAM Services Department at all times, representing the group and SHI in a professional manner. Upsell customers to add additional ITAM services. This position can be based either remotely or from our Somerset NJ, Austin TX, Milton Keynes UK, Paris France offices.
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The estimated annual pay range for this position is $TBC- $TBC which includes a base salary and bonus. World Class Facility includes on site gyms andcafeterias. Compensation Structure Base Plus Commission Plus Bonus.
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Job Locations US-NJ-Somerset | US-TX-Austin | US-Remote. Strong entrepreneurial spirit; a desire and willingness to "do whatever it takes" LinkedIn learning: Become a High Performer. Collect feedback to provide our Product Management team with product enhancement information.
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Ability to create high-quality documentation with precision. Conduct on-line meetings and conference calls to orientate new clients, present new functionality, perform training, and collaborate with clients about concerns.
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Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Willingness to adapt to changing business and technical priorities. Resourceful with ability to adapt quickly to changing environments.
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Equal Employment Opportunity - M/F/Disability/Protected Veteran Status. Ongoing opportunities for personal and professional growth and development due to our strong promote from withinphilosophy. Benefits including medical, vision, dental, 401K, and flexiblespending.
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Partners' and/or Industry related certifications must be maintained during employment as applicable. Ability to work in a fast-paced, high-performance team environment. Establish strong working relationships with end-user organizations and function as the end-users' representative on technology/business issues.
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customer success jobs Title: account manager Company: Salesforce
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