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Operate call-taker/dispatching equipment and related equipment, including mainframe computer and windowing terminals, multiple telephone lines, headset and microphone, double-reel 24-hour tape recorder, telecommunication for the deaf, back-up systems, micro-processor controlled radio consoles, security video monitor and security locks/alarms, computer printers, and teletypes.
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Business structure and SOC policies Familiarity with NERC CIP Policies, Substation Operation, and Procedures Security Operations Education Required AA degree or High School/GED with 2 years of Security System or IT experience Security Operations Job Description: Operate within the Security Operations Center, monitoring alarms, dispatching responders, managing security incidents, documenting reports, and ensuring compliance with procedures.
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Thruway event information specific to the Dispatch position to include the initial call-in request to populate an event number, advising the Technician, Driver, and/or Wrecker Operator to verify unit location on Thruway, providing any updates to the Thruway Authority as necessary, and following and all other Thruway guidelines and procedures.
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Previous experience working in a call center, customer service, 911 Operator, or dispatching environment. Traffic Management Center (TMC) Dispatchers are accountable for utilizing Advanced Traffic Management Systems (ATMS) software to monitor state roads and manage events/incidents; dispatching incident management personnel; addressing public inquiries, and facilitating effective communication, coordinating, and collaborating with other staff, Florida Department of Transportation (FDOT) personnel, and other partnering agencies.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension and Analytics and Reporting.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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Under the supervision of the Call Center Supervisor, the Call Center Dispatcher will take calls into the crisis call center for youth and families in crisis regarding psychological and emotional problems (such as out of control behavior, suicidal/homicidal ideation and/or family problems) while maintaining safety, obtaining all necessary triage information, and then dispatching a clinician.
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The position performs detailed multitasking technical work in taking emergency calls, logging call information, entering accurate information into police records and emergency management software, tracking call status, dispatching and coordinating security, police, fire/rescue, special equipment and emergency personnel.
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Keep records of all conversations in our call center database in a comprehensible way. Inbound Customer Service Representative - Hiring Immediately. We're hiring now for Inbound Customer Service Representative in Twin Falls, ID.
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Previous experience in a dynamic call center or customer service role. Position Summary: Our Agents will work on-site in our Inside Sales Center and are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation.
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Mr. Rooter Plumbing serves Snohomish, King, Pierce, and Thurston Counties, and we are looking for a Call Center Manager who is committed to professional development and looking towards building a career.
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Inbound Call Center Representative / Member Assistance Counselor Our client is looking for Call Center/Customer Service Representatives. Inbound Call Center Representative / Member Assistance Counselor.
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Possess a minimum of two (2) years as a public safety Emergency Services Dispatcher with computer-aided dispatching experience. How many years of experience as a public safety Emergency Services Dispatcher with computer-aided dispatching experience do you posses.
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U-Haul is looking for a Contract Contact Center Recruiter for our corporate office in Phoenix, AZ. This position will hire call center agents in work from home positions throughout the US. High volume experience and excellent organizational skills are crucial for our Contact Center Recruiters.
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Project Summary: (Further details are below under “Digital Services Primary Priorities”): Have been working on this since March and are still Creating the Strategy and Building the pilot for customer facing omnichannel digital platform with Chatbot/LLM and GenAI features in tandem w/ Google Gemini - with tight integration to the call center and internal teams.
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dispatching call center jobs Company: Saic
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