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The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams.
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Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
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Role Summary The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. Provide service support to the field to support the Service organization Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment Additional plant support, including travel, may be required depending on business need.
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Provide service support to the field to support the Service organization. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Full-timeExpandUpdated 19 days ago - UpvoteDownvoteShare Job
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This role may transition from remote to on-site and require in-person work, on-site at the service center should one be opened within 90 miles or 2 hours of the employee’s assigned remote work location.
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This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center.
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Operate remotely until the local service center opens, if applicable. Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data.
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OEM Certified Master Technician is a plus. OEM Specific Technician Training is a plus Strong Mechanical and Electrical diagnostics. Rivian is on a mission to keep the world adventurous forever.
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The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. Assist service center management team in the day-to-day operations. Follow Rivian repair procedures with efficiency without compromising quality and safety.
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Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant. Perform vehicle repairs in a setting outside of a service center.
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Improve efficiency in service procedures without compromising quality and safety of the repair. Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
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Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. Minimum 3 years’ experience as a shop foreman, team lead, shop supervisor or trainer preferred.
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This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. Extensive experience in bumper-to-bumper diagnosis and repair. Parts department and billing experience preferred.
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Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data.
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Assist or support vehicle repairs in a setting outside of a service center. Understands how high voltage and low voltage electricity works (basic electricity theory) All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
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Title: field service technician Company: Rivian
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