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Identify opportunities to provide enhanced and/or increased services for each End Client Company within and outside of the MIA or Embedded Team as appropriate. Director of Strategic Accounts & Managed Services.
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Independently address Client and Studio Manager concerns with minimal escalation. Areas of impact include profitability, team engagement and retention, operational efficiencies, new business development and client relations.
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This includes managing, developing and partnering with Studio Directors to achieve contractual and operational goals, as well as building relationships with client-side in-house agency leaders.
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Enjoys and skilled at client presentations and public speaking. Build deep relationships with key client stakeholders- demonstrating thought leadership and industry expertise. Enjoys and has the ability to write strong journalistic, technical, and client communications related material.
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Demonstrated ability and passion to uncover and diagnose complex client business and operational challenges. Partner with studio director and MIA leadership teams to develop employee engagement and retention programs.
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The Director is responsible for the overall success of each assigned Managed In-House Agency/Studio (MIA). In addition, the Director will support Cella Inc. with consulting, training, networking and business development activities.
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When you join Randstad, you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.
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At Randstad, we love to celebrate our hardworking, diverse teams as demonstrated through our consistent industry-leading recognitions. Presentation development and delivery at professional development events or other speaking opportunities (e.g., Beyond the Creative, Creative Manager Boot Camp.
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Metlife auto and home insurance. The role requires travel between 30–40% of the time, which includes same-day and overnight trips. To highlight a few awards, we are proudly ranked as a 2023 DiversityInc Top 50 company, a 2023 Disability Equality Index best place to work for diversity inclusion, and a 2023 Military Friendly Bronze Employer for Veterans.
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Metlife legal plan. Provide mentoring and leadership development for studio directors/team leads. Demonstrated passion toward and in-depth understanding of the in-house creative industry with expertise in leading Video, Digital and Traditional Creative Teams.
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Direct management of up to 5 accounts and studio directors/team leads -a combination of MIAs and or Embedded Teams. Minimum 10-15 years of experience working within an in-house creative team, at least five of which were in a senior leadership position.
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Hiring, development and performance management of studio directors and team leads including development of annual performance objectives. Business strategy support: Development of RFIs and RFPs as requested.
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Leadership and organization of account Steering Committee meetings for MIAs and QBRs for Embedded Teams. Ability to gather, analyze and leverage data/metrics to support continuous improvement. Employee assistance program and health advocacy.
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Development of diagnostic metrics to support continuous operational improvements. Development of studio KPIs and related reporting methodology for each studio specific to end Client's goals and contractual SLAs.
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Partner with Cella’s corporate team and counterparts to address Studio staff or operational concerns/issues in a timely manner. Non-Studio: Consulting, Training & Networking (20%) Lead performance management process across Studios within your charge.
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client services jobs Title: director Company: Randstad
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