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The Sr. Customer Success Manager will use systematic account management and forecasting to oversee a large base of customers to ensure timely account renewals, identify possible churns, provide product optimization, and ultimately own the net growth of their portfolio through strategic customer advocacy.
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Coach and lead a team of up to 7 diverse Mid Market Customer Success Managers with responsibility for achieving quarterly and annual retention, expansion, and advocacy goals. Design and implement the Mid Market Customer Success strategy and a high-touch customer journey to achieve revenue and non-revenue targets.
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The Client Success Manager is responsible to ensure we are the provider of choice. The Client Success Manager is also integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and working in partnership with colleagues in the immediate team environment and in the larger community.
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TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL. The Customer Success Manager will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption.
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As a Customer Success Manager supporting our Federal Civilian business, you'll develop a deep understanding of your customers' challenges and industry trends. Customer Success or Account Management experience with a digital or software product.
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Due to steady and ongoing growth, we are now looking for an experienced Customer Success Manager in interpretation and translation to expand our U.S. and international client base and market.
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Minimum 7-10+ years of experience in customer success, implementations, or sales experience in a B2B organization. Customer Success Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp's products for newly-closed customers.
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We are looking for a Customer Success Manager to help secure the long-term success of our customers. You will report to our Manager of Customer Success.
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Job Description: SUNY Schenectady County Community College is seeking to hire a full-time EOP Success Coach in the Student Affairs division. The EOP Success Coach assists students with goal setting, academic success skills, utilizing appropriate academic resources, and navigating university policies, procedures, and resources.
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As Lingrove's Customer Success Lead, you'll collaborate with the commercial team and customers to review drawings and CAD to optimize project outcomes. Customer Success Lead.
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Demonstrated high quality performance as a Customer Success Manager, Client Relations Manager, or Account Manager within the clinical diagnostics industry or previous related experience focused on customer satisfaction preferred.
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Proven work experience (3+ Years) as a Client Success Manager, Customer Success Manager, Account Manager, Key Account Manager, or relevant role related to renewals of primarily to public sector, state and local government account.
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The Customer Success Manager (CSM) will be responsible for driving adoption of the system and increasing the perceived value of our customers' NetSuite investment by providing functional advice and strategic guidance to his/her customer portfolio.
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As a Customer Success Manager (CSM), you will join a collaborative team of business process and industry experts, driven to develop and present strategic guidance and advice to our existing customers on the most effective use of NetSuite.
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Collaborate with other stakeholders in the organization who are responsible for ensuring Customer Success: Account Management (AMO), Solution Consulting, Professional Services, Advanced Customer Support (ACS) Delivery teams, and Technical Support.
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Title: customer success manager Company: Ptc
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