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Your New RoleAs the Product Manager for CX Data & Insights, specializing in AI/ML &Automation Initiatives, you will be critical in shaping our customer experiencestrategy. Your Role Accountabilities:·Extract actionable insights from CX data using existing or custom analytics tools.
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Additionally, you will serve as a backup for the Metric Insights report surfacing tool, reports developed in PowerBI, and Access Management at MMA. You will collaborate closely with the Data Strategy Manager, product managers, IT, and regional colleagues to ensure that all analytics tools and reports are clearly defined, accompanied by instructional guides, supported by a robust training platform, and have a solid stakeholder engagement communication strategy in place.
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Learn more about what makes us different and how you can thrive as the Data Insights Associate at Marsh McLennan Agency (MMA). Serve as a backup for the Metric Insights report surfacing tool, reports developed in PowerBI, and Access Management at MMA.
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We are seeking a highly skilled and detail-oriented individual to join our team as a Data Insights Associate. Familiarity with Metric Insights report surfacing tool, PowerBI, and Access Management is preferred.
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Collaborate with the Data Strategy Manager, product managers, IT, and regional colleagues to define the scope and requirements of analytics tools and reports. MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities.
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With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC.
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Proficiency in using documentation tools and software, such as Microsoft Office Suite, SharePoint, and content management systems. Bachelor's degree in a relevant field such as Information Science, Technical Writing, or a related discipline.
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Gather feedback from colleagues and stakeholders to continuously improve the usability and effectiveness of analytics tools and reports. Develop and execute a stakeholder engagement communication strategy to ensure effective communication and adoption of analytics tools and reports.
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Proven experience in creating documentation, training materials, and change management resources for data and analytics tools and reports. Stay up-to-date with industry trends and best practices in data and analytics documentation, training, and change management.
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In this role, you will be responsible for creating comprehensive documentation, training materials, and change management resources for a series of tools and reports designed to provide data and analytics capabilities to all colleagues of Marsh McLennan Agency.
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Generous time off, including personal and volunteering. Tuition reimbursement and professional development opportunities. Create instructional materials and training resources to support the effective use of analytics tools and reports by colleagues across the organization.
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Establish and maintain a robust training platform to facilitate the onboarding and ongoing training of colleagues on analytics tools and reports. If you are passionate about data and analytics, possess excellent documentation and training skills, and thrive in a collaborative and dynamic environment, we would love to hear from you.
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Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. Work closely with IT to ensure that all necessary instructional guides are in place and accessible to colleagues. Develop and maintain comprehensive documentation for data and analytics tools and reports, including user guides, process flows, FAQs, and troubleshooting guides.
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Ability to work independently and collaboratively in a fast-paced, deadline-driven environment. We value and respect the impact our colleagues make every day both inside and outside our organization.
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Strong understanding of data and analytics concepts, tools, and technologies. Conduct training sessions and workshops to educate colleagues on the use of analytics tools and reports. Charitable contribution match programs.
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Title: consumer insights Company: Product Ventures
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