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The Sr. Customer Success Manager will use systematic account management and forecasting to oversee a large base of customers to ensure timely account renewals, identify possible churns, provide product optimization, and ultimately own the net growth of their portfolio through strategic customer advocacy.
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The Learning Specialist Intern, Dealer Success supports Valley Dealer Enablement initiatives by delivering meaningful learning resources and experiences. Valmont s internship program mission is to enable an emerging workforce to advance the success of Valmont s global operations.
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Manager III, Customer/Field Service Engineer (M3) Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers. Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels.
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Coach and lead a team of up to 7 diverse Mid Market Customer Success Managers with responsibility for achieving quarterly and annual retention, expansion, and advocacy goals. Design and implement the Mid Market Customer Success strategy and a high-touch customer journey to achieve revenue and non-revenue targets.
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Join our dynamic Kia Care Consumer Affairs team as a Remote Total Case Specialist, where you take charge of complete customer cases involving complex inquiries, warranty coverage, dealership complaints, troubleshooting technical features, and vehicle subscription services.
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Must have strong computer skills, including the ability to open, create, and modify various documents using the Google Workspace (docs, sheets, slides, and Gmail) and enter/retrieve customer and vehicle information using web-based systems.
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Previous experience in a customer service, sales, or technical support role, preferably in a fast-paced contact center environment. Approach every customer interaction with genuine empathy, understanding the human side of their situation.
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Employ critical thinking and problem-solving skills to address a variety of challenging customer situations and/or complaints requiring interpretation, investigation and follow-up. Effectively walk the customer through the steps to resolve their technical inquiries.
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Your role is pivotal in acknowledging all customer outreach, investigating customer concerns, and following up on customer requests to ensure an exceptional experience. Handle high-stress scenarios with composure, ensuring a positive and reassuring customer experience.
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Join us in making a difference, one customer at a time. As a Remote Kia Care Total Case Specialist, you'll be the reassuring voice on the other end of the line, helping customers navigate through challenging situations with their vehicles such as requests for warranty extensions, towing and rental coverage for repairs, service or sales complaints, and supporting customers with technical features like their Owner's Portal, Bluetooth, radio, and navigation.
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If you are passionate about helping others, possess exceptional communication and problem-solving skills, have strong computer and technical proficiency and thrive in a remote work environment, we invite you to apply for our Remote Kia Care Total Case Specialist position.
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The Client Success Manager is responsible to ensure we are the provider of choice. The Client Success Manager is also integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and working in partnership with colleagues in the immediate team environment and in the larger community.
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As a Customer Success Manager supporting our Federal Civilian business, you'll develop a deep understanding of your customers' challenges and industry trends. Customer Success or Account Management experience with a digital or software product.
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GHC - Heritage Hall Inst. Site
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The Customer Delivery Consulting Engineer is responsible for the support and delivery of Advanced Services network optimization, architectural design services and implementation. Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
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Title: customer success manager Company: Performyard
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The Covid-19 pandemic hasn’t been easy on any of us, but if there’s one silver lining, it’s the fact that remote work has grown in popularity because of it. Companies that previously weren’t open to their employees working remotely were suddenly forced into allowing it. Since then, they've realized that much of their workforce is happier and more productive. Naturally, this has led to more remote job openings, which is great if you’re interested in this type of position. Read on to learn more about the best remote jobs and where to find them.
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Growing up you watched your parents shuffle to and from the office, held hostage to their 9 to 5. If jammed-packed schedules and deadlines sound frightening, you might consider pivoting your search to part-time jobs. In fact, even employers have shifted their preference, selecting more people open to the idea of flexible working hours.