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Role: Advanced Support Engineer with Oracle Database administration experience, in on-prem and Cloud (Oracle Cloud Infrastructure, Azure, AWS) environments, to support Oracle customers of Customer Success Services (CSS) organization.
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Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. Ability to work from customer premises and/or remotely from Oracle / home office.
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Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. As an Advisory Systems Engineer, you are expected to be an experienced member of the problem-solving/avoidance team and be highly skilled in solving very complex (often previously unknown), critical customer issues.
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As part of the SRE team, you will be continually challenged and have an opportunity to chip in to the Oracle Cloud success every day, working closely with the development partners. Monitoring and Instrumentation DevOps toolchain Cloud computing patterns IT Security and compliance 5+ year experience of running large scale customer facing web services Most importantly, the ability to be a good standout colleague and the willingness to learn and implement new Cloud technologies as needed Methodical approach to troubleshooting complex problems Understanding of: REST APIs Load balancing technologies, including L7 routing, DNS, and CDN Knowledge of languages, such as Ruby, C.
$97,400 - $199,500ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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The Customer Success Manager (CSM) will be responsible for driving adoption of the system and increasing the perceived value of our customers’ NetSuite investment by providing functional advice and strategic guidance to his/her customer portfolio.
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As a Customer Success Manager (CSM), you will join a collaborative team of business process and industry experts, driven to develop and present strategic guidance and advice to our existing customers on the most effective use of NetSuite.
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As a Manager for customer success, you will drive end-to-end success of critical customers and partners that use and extend the Oracle Health platform solutions. Ultimately, being a successful Customer Success Manager involves a combination of critical thinking, empathy for customers, effective collaboration, and a passion for delivering exceptional products that drive business growth and customer satisfaction.
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NetSuite Customer Success Manager. Collaborate with other stakeholders in the organization who are responsible for ensuring Customer Success: Account Management (AMO), Solution Consulting, Professional Services, Advanced Customer Support (ACS) Delivery teams, and Technical Support.
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Passion for customer success and the drive to help customers fully utilize NetSuite for maximum return on investment. The CSM will meet with customers on a regular basis to discuss business and system challenges they may be facing, to understand their definition of success with NetSuite, and to offer proactive advice on how to optimize or enhance the use of their NetSuite account.
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The Customer Success Manager (CSM) position focuses on proactive SaaS engagements for Oracle Retail. The CSM achieves this success by collaborating across Oracle lines of business and keeping executive management up to date on customer activity.
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Preferred Locations: Austin, TX Santa Monica, CA Denver, CO Nashville, TN Chicago, IL Burlington, MA New York City, NY Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
$37.64 - $76.49ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Customer Success Manager. The responsibilities require the candidate to work directly with customers and have a confirmed understanding of the Oracle Retail solutions to ensure a customer's success on various service and product-related offerings.
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Proven track record to be customer focused, and develop acumen to nurture and develop lasting customer relations. 5-8 years of Customer Experience Management experience within Enterprise Software.
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The CSM will not personally perform hands on configuration or issue resolution for the customer, but will have to work closely with Delivery teams who are responsible for this. NetSuite employees take the hill: we prefer action over inaction, we are tireless in our mission and we pause to celebrate our success.
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Be measured on the quality of your customer engagements, time invested with them, customers’ system adoption, and customer retention. We focus on encouraging productivity, accomplishments, and job success through powerful cloud technology.
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customer success jobs Company: Oracle
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