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Ensures QA and measurement of vendor compliance with negotiated and guaranteed Service Levels and delivery targets. Process driven individual capable of managing and scaling team responsible for consistent, high quality service delivery to enterprise client base.
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Assist with maintenance planning when appropriate helping to facilitate discussions between NTT engineers, Service Delivery Leadership and the client. As required a Client Architect, will interact NTT's Service Delivery Leadership, operational and application engineers, the Client Success Manager, and key customer stakeholders to ensure that the best in class service is being provided.
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We are currently seeking a Program Manager-IT Service Delivery to join our team in Washington DC, District of Columbia (US-DC), United States (US). Background: The Delivery Director for this engagement will be the NTT Data lead on this account and will be responsible for all aspects of the engagement.
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As the leader of their assigned accounts, the Client Executive is responsible for defining and executing growth strategy, revenue forecasting, achieving all financial targets, service excellence, and overall client satisfaction, with indirect team members overseeing the delivery of complex, multi-disciplinary solutions.
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This position will work with all internal business units and practice groups to establish service delivery excellence toward being a world class service organization. As a member of the DC Ops management team, this individual will collaborate to set standards and ensure the delivery of services to clients for a 24 x 7 x 365, Network Operations Center that provides remote level I and level II technical support to users worldwide.
$83,000 - $114,000 a yearFull-timeExpandApply NowActive JobUpdated 2 months ago - UpvoteDownvoteShare Job
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O Semi-annual deep dive evaluation complete with risk and recommended actions to be carried out within Service Delivery. 7 years in enterprise IT (managed service provider experience preferred.
ExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Coordinate Field Service Tower Integration activities (Service Desk, Desktop Engineering. Delivery Manager will partner with NTTD client Delivery Executive and Client program Owner to conduct approved CSAT & Program Surveys.
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Foster teamwork across various groups within the company and within the service delivery organization. Create, maintain, and enforce all processes and procedures for the service delivery organization.
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As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.
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Working closely with the sales functions and SAP Digital Core business, responsible for the management, co-ordination and oversight for the preparation and delivery of sales support including RFP responses, proposal preparation, solution design, service estimates, commercial governance, system demonstrations, client engagement and client presentations throughout the sales lifecycle.
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The Delivery Directyor for this engagement will be the NTT Data lead on this acccount and will be responsible for all aspects of the engagement. Experience delivering/managing all facets of agency wide network operations, new and legacy software O&M, cybersecurity, SOC management, Service desk, field services support, unified communications and telecommunications operations, stakeholder management, systems/ networks/applications modernization, cloud utilization, Data Center services.
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Coordinate Field Service Tower Integration activities (Service Desk, Desktop Engineering Manage Delivery Cost Standardize Field Service Functions Ensure operational continuity ( Staffing, Knowledge Base, etc.
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Service Delivery Manager (m/w/d) Als Service Manager*in erwartet Dich in Deutschland ein Team von ber 3.400 Kolleginnen und Kollegen, die gemeinsam mit Dir ihre Leidenschaft fr SAP leben.
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This includes Tier 1 support, client service order ticketing from voicemail, email, monitored services platform, technician daily / monthly reporting. Ensures the quality and ongoing capability of delivery of remote hands and eyes services across multiple geographies.
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Managed Service Provider/Hosted environments (Public or Private Cloud) Minimum 10 years of formal Project Management experience utilizing a consistent and methodical approach to project management (e.g., PMI/PMBOK) and project delivery (e.g., Waterfall, Agile.
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delivery service jobs Company: Ntt
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