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NORC at the University of Chicago seeks to hire a Market Research Analyst (MRA) in its Business Development Office. NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions.
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Deep understanding of Contact Center Architecture / Reporting / WFM Integration / IVR / Speech Recognition / Agent Phone Panel (amazon connect streams)Working knowledge of popular communications protocols and APIs such as WebRTC and SIPSQL query writing and data analysis.
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With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we're known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.
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Over 1600 current associates began their TIAA journeys in our National Contact Center (NCC) and later changed course, ultimately arriving in entirely different career destinations including sales, learning, talent management and finance.
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HopeLink is a nationally recognized Crisis Center of Excellence and Accredited Contact Center. You will answer local and national crisis hotline calls, including the National Suicide Prevention Lifeline.
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Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS.
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Senior Sales Engineer, Cloud Contact Center Solutions. + Knowledge of other contact center platforms and VoIP protocols. Build and configure demo scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR, outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and other digital channels.
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Concentrix Senior Sales Engineer, Cloud Contact Center Solutions Baton Rouge , Louisiana Apply Now Senior Sales Engineer, Cloud Contact Center Solutions. Experience working with Google Cloud, AWS / AWS AI and ML, AWS Lambda, Amazon Lexbots, and Microsoft Azure.
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Expertise in one or more market leading CCaaS solutions (Avaya, Genesys, Amazon, NICE, Five9s, etc.) Our transformative solutions are powered by artificial intelligence, machine learning, facial recognition, cloud solutions and Big Data analytics.
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The Contact Center Director leads day-to-day contact center operations – inbound and outbound. Long Home Products has an opening for an experienced Contact Center Director to join our Corporate team in Lake Mary FL.
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Nelnet Managing Director- Contact Center (In Office) Cheyenne , Wyoming Apply Now Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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Nelnet Managing Director- Contact Center (In Office) Salt Lake City , Utah Apply Now Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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Nelnet Managing Director- Contact Center (In Office) Boise , Idaho Apply Now Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives. The Managing Director of Contact Center is accountable for all teams interacting with borrower/consumer customers within NDS. This is inclusive of Federal loan borrowers, consumer loan borrowers, Business Process Outsourcing (BPO) call center work and first party post default recoveries teams.
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Collaboration: Collaborate closely with the Contact Center Manager to ensure alignment in lead management efforts and provide feedback for process improvement. As a Contact Center Representative, you will play a crucial role in managing leads generated through various channels and providing personalized support to guide customers through their wellness journey.
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Title: contact Company: Norc
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