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Utilize IM Helpdesk Ticketing System to triage, assign, update, track, and provide the requested technical support services to the requestor for help desk requests. Accurately document via the agency’s ticketing system (currently BMC Footprints Service Desk System) and report all help desk requests received via telephone, email, voicemail, IM /chat, deskside, and walk-ins.
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Priority Wire & Cable has an immediate need for a Network Operations & Help Desk Manager to work in Little Rock, AR. The position will oversee a team of Network System Admins that provide technical network and desktop support, as well as manage the daily operations of the organization's network infrastructure, including hardware, software, security, and services, to ensure it meets the organization's performance objectives.
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Help Desk Manager- ONSITEThe IT Help Desk Manager is responsible for leading the Firm’s technical support teams to provide a gold-standard technology experience for our lawyers, staff, practice groups, and clients.
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Providing technical support to the GMI users, including troubleshooting issues, answering questions, and resolving problems. Global Financial Firm located in New York, NY has an immediate contract opportunity for an experienced Technical Support Analyst.
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What You Will Do: Provide dedicated support; including but not limited to responding to escalated tickets, troubleshooting technical product issues and developing workarounds. The selected candidate will be part of the Enterprise Computing Global Support team, with primary focus on Semiconductor Manufacturers within the Americas region, supporting our Accelerator Product line for Electronic Design Automation (EDA) and High Performance Computing (HPC) domains.
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What you'll do as the IT Help Desk Technician Perform technical customer support to our State of Mass client via telephone, chat and email support. The IT Help Desk Technician will provide Level 1-2 support to customer's end-users.
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As the Help Desk/End User Support Manager is responsible for overseeing the operation of the help desk team, ensuring timely resolution of technical issues, and implementing strategies to improve end-user satisfaction and efficiency in IT support services.
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Job Summary: Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization.
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This position performs a variety of Help desk & Application technical support duties using Agile & DevSecOps best practices. The Application Support Specialist will be responsible for working on site with the customer and assist with technical support for the Air Force manpower suite of web enabled database applications in the Pentagon enterprise environment.
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Due to our continued growth, VMG Health has created a new role for an IT System Administrator in Nashville, Tennessee to provide on-site desktop and system support for the primary VMG Health office as well as providing virtual support to seven additional VMG Health facilities.
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Bachelor's degree or equivalent work experience in Service Support, System Support, IVR experience and or Service Assurance. The principal purpose of this role is to drive automation, process efficiency and customer service support for all underlying network and operational process for front line field technicians, and technical support agents.
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Description: Our client is currently seeking a Service Desk Technician. Support internal associates with application, computer, desk/soft phone, printer, and basic network related issues.
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A high school degree, or a GED, and more than eight (8) years of relevant Cisco Voice over Internet Protocol (VoIP) technical support and five (5) years of experience on the day-to-day operations of the VoIP telephone system, including infrastructure (wiring), or.
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Work in step with remote site lead and a team of engineers who provide 24/7 technical support of Emerson Syncade and DeltaV to our worldwide users, ensuring the team provides high-quality support services and meets its performance targets.
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Basic Qualifications: BA /BS/Associates or higher degree in computer science, information technology or related filed from an accredited university or a minimum of 5 years experience as a IT Service Desk Analyst or IT Support Specialist HDI Support Center Analyst Certification (Required to obtain within six months of starting) Ability to pass and obtain government required background investigation.
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technical support system service desk jobs Company: Mtm Inc
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