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Our team creates and supports several existing ML products such as a customer support generative AI chatbot, semantic search, error identification, customer support dashboards, etc.
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We're looking for a Network Support Engineer that will be responsible for setting up, configuring and supporting customer-site IT infrastructure and networks remotely from Kastle offices, working with customers’ I.T. contacts.
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Manager, Customer Support. As Manager of Customer Success, you will work closely with the Director of Customer Success, assisting with the growth and development of our fully remote, customer-facing team of 28.
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IT Support Engineer (MSP/ConnectWise) IT Support Engineer (MSP/ConnectWise)Our reputable MSP/CSP, nestled in the heart of Richardson, TX, serves the needs of small and medium-sized businesses across various industries.
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Customer Service / Fully Remote] - Anywhere in U.S. / Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat and SMS support to Customers, Luggers & Retailers; Achieve world-class customer satisfaction ratings; Perform real-time analysis and problem-solving of orders to provide optimal solutions for Lugg stakeholders; Strategically think about operational improvements and efficiencies.
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7+ years experience in customer facing roles at B2B SaaS companies in one or more of the following functions: technical support, customer success, sales engineering, product management, engineering, network operations.
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Typically two years experience either in Customer Care or relevant technical support / information-related role. Customer Care Support Specialist - FieldDIRECT. This is one step in a career path that fields complex inquiries directly from the customer or that are escalated from Tier 1.
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The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Mobility Customer Support Specialist.
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JOB Title: Release Train Engineer- Technical & Customer Support. Release Train Engineer - Technical & Customer Support. The "Release Train Engineer" (RTE) is a crucial role to the implementation of the "Scaled Agile Framework" (SAFe) as the agile development framework within AGCO. The role contributes to the definition and continuous improvement of all processes and tools necessary for cross-functional teams to enable them to successfully deliver new products.
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Customer Support Services: Primary Skills: Technical writing, Confluence. Customer Support Services: Primarily focuses on requirements gathering, tier 1 support, technical writing, help documentation, and internal testing.
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Radlink is seeking an experienced Technical Support Specialist to provide end-user Customer Satisfaction, hands-on field support, telephone assistance, troubleshooting and addressing customer questions and concerns.
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The Operations Support Specialist will assist with answering inquiries as they relate to customer payments and the reconciliation of sales transactions and will work closely with the Treasury Operations team, store associates, and many other internal departments to offer world class support to all Floor & Decor locations.
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Handle escalated support requests and incidents from clients, Help Desk, Support Engineering team, NOC, or other engineers, Provide technical guidance and expertise. Assist Support Engineering and NOC by conducting regular system health checks, performance monitoring, and capacity planning to ensure efficient operations and proactive problem detection.
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K2 Services is seeking a skilled and motivated individual to join K2 Services as a Support Engineer for our DC office. As a Support Engineer, you will be responsible for providing onsite technical support, managing the day-to-day operations of our clients' IT (Information Technology) infrastructure and systems, mentoring junior engineers, and assisting with escalations.
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Customer Support - Drone Specialist I/II/III: As a member of the Freefly Drone Support Team, you’ll join us on our mission to provide the world’s best drone customer support.
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customer support jobs Title: account support Company: Motorola Solutions
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