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We are looking for customer service agents to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector positions.
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One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives.
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We are hiring licensed insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
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Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred.
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This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
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MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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Escalate customer issues to the appropriate staff and managerial for resolution as needed. Must be customer service oriented (empathetic, responsive, patient, and conscientious) This position relies on building relationships and turning the knowledge you gain in training into customer wins.
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Accurately document and process customer claims in appropriate systems. The ability to evaluate, troubleshoot, and follow-up on customer issues. Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
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Strong team orientation and customer focus. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.
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MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. world) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
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The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.
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We are hiring customer services agents who are positive and genuinely enjoy helping others. Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
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In this role, you will provide full life-cycle customer service and assist customers in understanding their coverages and select the right products and services, and help find best solutions to meet their personal financial needs.
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We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. An aptitude for conflict resolution, problem-solving, and negotiation. Casual Dress Code.
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