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2-4 years of contact center/call center experience in a supervisory role required. Acts as a liaison between Contact Center team members and MGH practice managers and staff to ensure shared responsibilities and hand-offs between the Contact Center and hospital departments are working as designed to support department and organizational goals; works with Contact Center Manager to mitigate as needed.
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Understanding or experience with Contact Center as a service providers such as Nice, Nuance or Genesys and leading contact center transformation projects. Developing and implementing Contact Center AI & Conversational AI strategies that drive user engagement and adoption, as well as business growth and revenue.
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Leading the design and development of Contact Center AI solutions and Conversational AI solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension and Analytics and Reporting.
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Mentor other Travel Contact Center Associates. This is a fully remote/work from home position. Fully remote/work from home. Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related products.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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Cisco Contact Center, Cisco voice gateways and Telco configuration, Cisco Unified Communications Manager, Contact Center as a Service (CCaaS) Cisco voice gateways and Telco configuration (POTS, PRI, SIP) that pertain to Contact Center implementations.
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Evaluate encountered soil/groundwater conditions and decide whether office contact (Drilling Supervisor or Project Engineer) is needed to satisfy project quality and/or budget requirements. Evaluate access conditions and utility clearance risks and decide whether office contact (Drilling Supervisor or Project Engineer) is needed.
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Additional Information Classification Title: Transplant Coordinator Appointment Type: SEIU Schedule: Full-time Work Modality Options: On Campus Compensation Pay Level: 56 Contact Information Organization: Healthcare Contact Name: Nicole Peak Contact Email: nicole-peak@uiowa.edu.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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Over 1600 current associates began their TIAA journeys in our National Contact Center (NCC) and later changed course, ultimately arriving in entirely different career destinations including sales, learning, talent management and finance.
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Previous experience in a dynamic call center or customer service role. Serve as initial point of contact for potential customer via phone. Position Summary: Our Agents will work on-site in our Inside Sales Center and are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation.
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Contact Dr. Howard Liu, Psychiatry Department Chair at hyliu@unmc.edu with questions. For questions regarding application, please contact UNMC Staffing at jobs@unmc.edu. Individuals who need accommodation during the online application or interview process may contact 402-559-4070 or jobs@unmc.edu to request an accommodation.
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2+ years of experience in performing WFM functions (specifically scheduling and RTA) in a contact center environment required. Act as a point of contact for escalations related to real-time staffing issues, system failures, or other operational disruptions.
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Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented “ Customer Contact Manager” based out of our Headquarters office in Greenville, NC.
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contact job Title: call center rep Company: Mci Military Recruitment
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