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Support and participate in contract negotiations for new or existing contact center vendors - provide leadership for the SXM/Vendor Management staff to ensure that all SXM agents/vendors sites are connected and aligned with the goals and objectives of SiriusXM Connect.
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Maintain professional and technical knowledge by tracking emerging trends in contact center operations management; attending educational workshops; reviewing professional publications; benchmarking state-of-the-art practices; participating in professional networking groups.
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Our work goes beyond our day to day tasks and directly supports our Non Profit, Venture.
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In this senior role, you will drive the design, engineering, and support of our comprehensive Contact Center and Unified Communications systems, focusing on UCaaS and CCaaS technologies.
$121,900 - $203,100Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Responsibilities What You’ll DoThe Contact Center Representative will provide excellent member service through responding to telephone calls, emails, web chat and other interaction channels.
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The Contact Center Representative position is the first point of phone customer service contact for our patients, patient family members, physicians, and other clinic staff, by offering customer service, communications, and appropriate distribution of phone calls, tasks & messages.
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2-4 years of contact center/call center experience in a supervisory role required. Acts as a liaison between Contact Center team members and MGH practice managers and staff to ensure shared responsibilities and hand-offs between the Contact Center and hospital departments are working as designed to support department and organizational goals; works with Contact Center Manager to mitigate as needed.
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MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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Recruitment Contact Name Lisa Conley Recruitment Contact Email laconley@uga/edu Recruitment Contact Phone. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb.
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Skills based routing design and implementation for voice, chat, email, and SMS contact center technology. This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.
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This is a temporary, remote position contingent on hurricane disaster relief needs. MCI is seeking agents to work as needed in response to disaster relief efforts. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
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This may include, but is not limited to: Voter registration, voter education, GOTV Relational organizing Coordinating and cutting turf with funders and partners Managing data and the associated digital tools Doing in-person and digital direct voter contact Support young people and other volunteers do direct voter contact This description reflects ACE’s assignment of essential functions, it does not restrict the tasks that may be assigned.
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Expert knowledge with Cisco Webex Contact Center (WXCCE) infrastructure. Job DescriptionJoin McKesson as the Lead Contact Center Engineer and spearhead our highest level of telecommunications engineering.
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Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales, or back-office support is a plus.
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The position will serve as a secondary contact for the football, men’s basketball and men’s lacrosse programs and the primary contact for select other sports. If you have any questions you may contact.
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contact job Title: call center rep Company: Mci Military Recruitment
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