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Primary Function Customer Support Specialists assist customers with spare parts sales, automation equipment quoting, and acts as a customer representative within Lincoln Electric Automation, Columbus.
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1-5 years of field service or technical support experience. Provide installation and technical support for the most complex Snap-on products to internal and external customers including troubleshooting, documentation and training for assigned product line.
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Qualifications: Applicants must reside in the state of TN.Previous experience in a customer service, sales, or technical support role, preferably in a fast-paced contact center environment.
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Qualifications: Applicants must reside in the state of AL.Previous experience in a customer service, sales, or technical support role, preferably in a fast-paced contact center environment.
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The Application Support Specialist will be responsible for working on site with the customer and assist with technical support for the Air Force manpower suite of web enabled database applications in the Pentagon enterprise environment.
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Provide a high level of customer service focused technical support over the phone, via email, over chat, and other communication mediums identified. Cisco Voice Engineer needs 4 years of experience providing high-quality end user support, resolving issues and providing a high level of customer service.
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OSS/ BSS experience with extensive technical design expertise of Telecom Service Delivery and implementation of ServiceNow OMT (Order Management Telecom) and its interaction with BSS/OSS system including ServiceNow modules CSM (Customer Service Management)/FSM (Field Service Management) in Enterprise/Consumer/Federal segment.
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Vast experience with leading Customer Service software/platform implementations (Salesforce, Zendesk, Remedy, Blue Planet, Netcracker, Amdocs etc. Certified Implementation Specialist – Customer Service Management.
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As a hands-on technical authority, collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer. Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals.
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We are looking for a Customer Support Specialist to join our team, based in our Honolulu studio. Therefore, we welcome unique individuals with experience and a willingness to work outside of customer support in a positive and fun environment.
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Your chief aim will be to ensure the customer derives significant value, eliminate technical frictions, and propel the uptake and application of Elastic GenAI Search solutions, with the ultimate goal of growing annual recurring revenue (ARR.
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This role encompasses efficient and effective customer service skills to troubleshoot hardware and software issues as well as providing limited training on the use of various types of hardware and software programs in support of business objectives.
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As a Customer Architect, you will be the Trusted Technical Advisor, working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic GenAI Search are exceeding customer's expectations.
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Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic GenAI Search. Define the technical success plan for each customer, outlining the optimal use of Elastic soutions to achieve their business objectives.
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This role takes lead on the end-to-end design and delivery of IT Help Desk support services to maintain defined service levels and uphold customer expectations for quality. Help Desk Manager- ONSITEThe IT Help Desk Manager is responsible for leading the Firm’s technical support teams to provide a gold-standard technology experience for our lawyers, staff, practice groups, and clients.
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technical support customer service jobs Company: Lead Staffing
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