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SUPERVISORY RESPONSIBILITIES: Although no subordinates report to this position, the Customer Service Lead is often the shift supervisor when opening and/or closing and must direct store associates during these times.
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Responsibilities include all aspects of merchandising, Associate development, customer service, and financial oversight. Demonstrates Ollie's "Yes I Care, Yes I Can" behaviors in providing exceptional Associate and Customer service experiences; makes sure all company standards are consistently demonstrated in every Associate and Customer interactionEnsure that store standards, seasonal transition planning, inventory processes, and company programs meet all operational expectations.
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Note: If you have experience working in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.
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The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations.
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Responsibilities include Associate development, customer service, asset protection and store maintenance. Demonstrates Ollie's "Yes I Care, Yes I Can" behaviors in providing exceptional Associate and Customer service experiences; makes sure all company standards are consistently demonstrated in every Associate and Customer interactionEnsure that store standards and company programs meet all operational expectations.
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Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
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The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule.
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Responsibilities include working as part of a retail sales team to provide best in class customer care. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals.
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Physical Activities Required to Perform Essential Functions:Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
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Ollie's ATL Ollie's ATL helps lead a retail sales team that's passionate about selling merchandise and ensures a good customer experience. Assist the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and the timely completion of related reports to ensure financial and operational goals are met.
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Perform all Team Leader functions to open and close the store when needed. Assist with maintaining the proper hiring, recruiting, interviewing, selection, and onboarding of candidates to ensure the staffing needs of the store are continually met.
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Management experience with these companies translates well to this opportunity: Walmart, 5 Below, Burlington Stores, Big Lots, Dollar General, Rural King, Gabes, Dicks Sporting Goods and Bed Bath and Beyond just to name a few.
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High School diploma or equivalent required; Associate or bachelor's degree related to Business Management preferredMinimum of 1-2 years' retail management experience with a mid to large size retailerSchedule flexibility to work evenings, weekends, holiday seasonal on a regular basisMust have a valid Driver's license.
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Demonstrates Ollie’s “Yes I Care, Yes I Can” behaviors in providing exceptional Associate and Customer service experiences; makes sure all company standards are consistently demonstrated in every Associate and Customer interaction.
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Strong field sales career growth & talent development culture for top performers. Medical, Dental, Vision, and RX coverage begins after 90 Days of employment. The Assistant Team Leader provides leadership for the successful operation of the entire front-end of store.
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store retail training and development customer service jobs Title: retail supervisor Company: Idaho State Job Bank
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