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SWBC is seeking a talented individual to serve as a Workforce Analyst in a Contact Center environment responsible for all Workforce Management (WFM) tasks within the department. Must have proficient in Workforce Management tools and applications, such as Genesys, Avaya, and Verint.
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Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network.
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7+ years of experience in workforce planning/analysis, talent management, or HR strategy. Build and leverage critical relationships with other HR COEs (such as Talent Acquisition, Workforce Programs, People Analytics, Organization Design, Learning, and Talent Management) and key functions such as Finance and Procurement.
$117,620 - $197,580 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Job Summary: The Workforce Management Analyst will report to the Command Center Manager the Workforce Management (WFM) Analyst is responsible for providing short, medium and long-term contact volume and staffing forecast within the contact center, and the timely production and analysis of management reports to support the operation for both inbound and outbound contact types.
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Public Health Management Corporation (PHMC), a large non-profit public health institute, serves as the administrative entity for the City of Philadelphia's Office of Children and Families Out-of-School Time program (OCF OST.
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Support communications and change management efforts such as building presentations explaining the workforce planning process for various audiences, including outside HR. Are part of a broader Workforce Planning and Insights function that brings together People Analytics, Mergers & Acquisitions, and Workforce Programs.
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Title: Workforce Management (WFM) Migration Specialist. Strong project management skills with the ability to lead and execute complex migration projects. Healthcare including dental, vision, mental health, and well-being programs.
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Minimum of 10 years of progressive experience workforce planning, talent management, analytics, or a related field. This leader is responsible for agency-wide capability and competency models, designing talent management processes and tools, and supporting HR partners in implementing workforce planning and talent initiatives on a global scale.
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The Workforce Management Analyst reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
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The DEIA & Workforce Development Specialist supports SJCH in the following functional areas: onboarding, career development, succession planning, and project management by assessing needs, designing programs, delivering training, evaluating effectiveness, and maintaining records.
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7 years demonstrated subject matter expertise combined across the following area(s): Shipyard Operations Shipyard Infrastructure Optimization Program (SIOP) Performance Improvement Industrial Engineering Technology (ideation to execution for training solutions and business processes) Workforce Management Change Management.
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Able to demonstrate and apply a thorough knowledge of call center workforce management and network routing technologies (i.e. ACDs, Cisco, NICE WFM (IEX), Avaya CMS, eWFM Aspect, Verint, Calabrio etc.
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The ECE Workforce Specialist will provide critical review and management of grant agreements or sub contracts, in association with our PHMC fiscal department guidelines and PDO contract obligations.
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Ensure compliance with labor laws, regulations, and industry standards related to workforce management. Stay abreast of industry best practices and technological advancements in workforce management tools.
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Design, implement, and support call flows to integrate with 3rd party applications such as CRM/PRM, Call recording vendors, Workforce Management, Quality Management, Natural Language Processing, Automatic Speech Recognition, and other Cloud integrations.
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workforce management jobs Title: home health pediatric nurse Company: Home Health
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