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Take responsibility for governing the incident management, problem management, and post-incident review processes end-to-end, collaborating with Service Management peers, Site Reliability Engineering (SRE), business and technology teams, and external vendors to ensure all KPIs are met and a high standard of management and reporting is consistently achieved.
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Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and. Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, - Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
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Professional experience aligned to ITIL Service Management practices for Incident and Problem Management. Responsibilities include Major Incident Management, Problem Management, Post-Incident Reviews, reporting, operational improvements, and stakeholder engagement.
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Preferred Qualifications: Master’s degree in Engineering or closely related field; Evidence of successful prior teaching experience at the community college level; Experience with the Canvas learning management system; Ability to use modern educational technology such as multimedia-based instruction.
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A desire to grow, craves opportunity, loves problem solving and process improvementA Degree in Arboriculture, Urban Forestry, Horticulture, Plant Science, Plant Pathology, Environmental Sciences, Landscape Management, Turf-grass, or similar experience preferred.
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Ensure services and tools are consistently deployed, executed, measured, monitored, and improved for Incident Management, Problem Management, Change Management, Asset Management, Configuration Management (CMDB), Capacity Management, Service Catalog, ServiceNow ITSM Platform, etc.
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Oversees the Firm’s ITSM framework and governance in partnership with the Director of Service Management, inclusive of incident management processes, problem management routines, technical change management processes, IT asset management, knowledge management, service request management, and the planning and controlling of configuration items (CIs) and their interrelationships.
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Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
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Communicates any problem areas with recommended alternatives to the Sous Chef, and Executive Chef / Food and Beverage Director for discussion and possible solution. React to problem areas where budget discrepancies exist.
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Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
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Strong SQL knowledge Data warehousing concepts Data prep ability to connect data across different sources to solve a problem Critical thinking & Problem-solving Attention to detail Domain knowledge.
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This role and its supporting team are accountable for enforcing, monitoring, measuring, and continually improving the Firm’s IT Service Management (ITSM) process framework, including disciplines for IT Asset Management, Incident Problem and Technical Change Management, and Knowledge Management.
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Strategic planning and fundraising: In coordination with Faculty Directors and Executive Director, helping to develop and launch new project ideas that could include - e.g., the ethical implications of artificial intelligence, augmented reality, cyberattacks and hacking, drones, data and privacy problem sets, and risks endemic to condominium technologies.
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Excellent problem-solving skills and ability to troubleshoot CNC machine issues. Proficiently operate one or more of the following CNC controls: Mazak, Doosan, HAAS, and Fanuc. Knowledge of Mazak, Doosan, HAAS, and Fanuc CNC controls.
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Problem Solving: Identify and address any operational challenges or issues that may arise during excavation work. Proven experience as an Excavator - Heavy Equipment Operator in the heavy civil construction industry.
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problem job Title: service advisor Company: Hawx Services Llc
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