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If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, ) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
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Position Summary: Our Agents will work on-site in our Inside Sales Center and are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension and Analytics and Reporting.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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You will be interacting with multi-disciplinary teams of Data Scientists, Engineers and Business Experts and will bring big data analytics and scientific rigor to the team.
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Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM.
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Identify and escalate priority issues to the Contact Center Manager when necessary. Work collaboratively with the Contact Center Manager and provide management direction in their absence.
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Join our team and lead our Outbound Contact Center Operation to new heights of success while delivering exceptional customer experiences and driving business growth! We are seeking an experienced and dynamic individual to lead our Outbound Contact Center Team as a Manager.
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Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome ("The" Astrodome), and NRG Arena. ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Command Center Operator at NRG Park in Houston, Texas.
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Primary DWX-Amgen Assist relationship manager: interacts daily with the contact center management & external partners to ensure that their technical/UX/support needs are met. Works with the Senior Manager, Collaboration Operations, Operations Voice Lead, Contact Center Architect and Managed Service Provider to ensure system availability for Contact Center Services.
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The Manager, Contact Center Support Programs is responsible for overseeing all operational and programmatic aspects of the Contact Center Support Programs including Peer Support under the direction of the Director, Contact Center Operations and Clinical Services.
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We are hiring a Contact Center Support Operator II to answer and provide information for inbound and internal callers by accessing electronic alphabetical, geographical directories and transferring them to the appropriate destination.
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Landry's has several open positions for Hotel Reservation Agents to support our Golden Nugget Hotels and Casinos.
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For additional information about The Linda Grunin Simulation Lab and Learning Center, please visit: Special Instructions to Applicants: For full consideration, attach a resume/CV, cover letter, and list of three professional references, including contact information, to your application.
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QuadMed is seeking a full-time Health Center Manager to join our client-based Health Center in Pascagoula, MS partnered with Huntington Ingalls Industries! Leads all health and wellness center Physicians, Advanced Practice Providers, relevant allied health staff and Clinic Supervisor.
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Title: contact center Company: Harborlight Credit Union
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