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Benefits include: Medical Insurance and Prescription Drug, Dental Insurance, Vision Plan, Life Insurance, Flexible Spending Accounts, Disability Benefits, Profit Sharing Plan, 401(k) Savings Plan, Paid Vacation, Sick Days and Holidays, Employee Recognition Program.
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Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues. Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.
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Some retail or counter sales experience preferred. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction.
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As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals.
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Take an active role in selling Graybar goods and services on inbound calls. Ensure every customer experience is top notch in quality. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar.
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At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! As a full-time employee of Graybar, you will accrue THREE weeks of vacation during your first 12 months, and will have access to a wide variety of our benefits.
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Ability to handle a variety of customer situations with enthusiasm and tact. Why should you join Graybar? At Graybar, our employees are the heart and soul of our company. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
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That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.
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Set branch schedules, establish procedures, and resolve service failures. Manager Customer Service. Supervise and mentor customer service, administrative, warehouse, and transportation functions.
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Implement customer-facing service solutions and e-commerce solutions. Staff all service and administrative functions and monitor performance of related employees. Collaborate with Branch Manager in managing profitability, expenses, and assets.
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