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As a Cashier (Customer Service Associate), you are the first and final interaction for Floor & Decor's customers. Our Cashiers are responsible for providing excellent customer service through greeting customers, checking out customers, handling product returns, performing basic cash office functions and providing every customer with an exceptional experience.
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Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out). One year customer service/cashier supervisory experience and proven ability direct operations.
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In addition, this position is responsible for training and developing Customer Service Associates. Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service.
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This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience.
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Process customer refunds and exchanges according to established guidelines. Greet every customer in a helpful and courteous manner. Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
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Monitor associate retention and career development; communicate ideas to General Manager. Process customers at checkout using the point of sale (POS) system. The noise level in the work environment is typically quiet to moderate.
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Ensure compliance to scheduling, hiring, payroll and business planning processes. Ability to exercise independent discretion and judgment in supervising a fast-paced environment adapting to change with a sense of urgency.
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1 paid personal holiday of associate's choice and Volunteer Time Off program. Ability to demonstrate initiative and be a self-starter. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included.
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Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling. Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria.
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Monday - Friday 7:00 AM - 7:00 PM. Excellent communication, delegation, follow-up, and analytical skills. Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures.
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This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
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While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. Monitor, maintain and follow company policies; support company expectations and systems.
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