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Reporting to an IT Service Desk Manager, as a member of the IT Service Desk team, First point of escalation for L1 and L2 IT service desk related issues.
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We are currently seeking a IT Service Desk Analyst (Tier 2) MSP to join a well Established Managed Service Provider based out of Chicago. The IT Service Desk Analyst (Tier 2) MSP will join an award winning and one of the fastest growing Cloud/Managed Services Providers where employees partake in continual training and regular reviews to fast track your career.
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The IT Service Desk Manager will be responsible for overseeing the day-to-day operations of our helpdesk/support team, ensuring timely resolution of customer issues, and maintaining high levels of customer satisfaction while meeting our support SLAs. This role will primarily involve hands-on technical support duties, with approximately 20% of the time dedicated to coaching and mentoring the helpdesk/support team.
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Escalate advanced IT problems and tasks to the Service Desk Analyst III when necessary, which include IT infrastructure team questions and collaboration needs requested by IT system teams.
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The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system.
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Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. Minimum 3 years in an IT desktop, support, administrator, or similar role.
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Follow established escalation procedures for situations which require an IT Service Desk Manager and IT Service. Notify IT Service Desk Manager and/or IT Service Desk Supervisor of any changes within Information Technology.
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Demonstrates excellent communication skills, professionalism, and a positive customer service attitude without compromising quality. Performs NDT inspections using the Eddy Current, Magnetic Particle, Liquid Penetrant and Ultrasonic testing methods on items including, but not limited to, airframe structures, engines, aircraft systems, amusement park rides, pressure vessels, piping, and other general industrial systems using approved or accepted data issued by the manufacturer, FAA, or company standard practices.
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Monitor all incoming tickets and calls to service desk. Recruit high- quality talent related to IT security, infrastructure, support, operations. Troubleshoot IT related issues remote or in person and escalated any unsolved issues.
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Flexjet, an award-winning organization, is currently looking for an experienced, certified Aircraft Maintenance Technician (AMT) to join our team! Aircraft Maintenance Technician CLE - Careers At Flexjet Career Opportunities with Flexjet.
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Has training and experience in health service administration and at least 1 year of supervisory or administrative experience in home health care or related health programs required. Avera is currently seeking a highly motivated Agency Manager with experience in health service administration More than a career.
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Lyra Technology Group is seeking an IT Help Desk Analyst for one of our operating companies, Cross the Divide. 4+ years of experience in an IT technical support/customer service role.
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Collaborate with all IT staff to ensure the Service Desk is providing excellent team member support with metrics to back that up. Bachelor’s degree in an IT discipline preferred or equivalent experience of 2 or more years IT and Service Desk experience with demonstrated results.
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Aircraft Maintenance Technician DAL - Careers At Flexjet Career Opportunities with Flexjet. Careers At Flexjet Current job opportunities are posted here as they become available. Visit Our Home Page © 2023 Flexjet.
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Do you have at least 3 to 5 years of experience in a IT Service Desk supervisory/managerial role? Do you have prior experience managing IT Service Desk professional development programs.
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Title: it service desk analyst Company: Flexjet
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