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Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping.
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Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
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Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services. Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
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Takes complex customer orders using order systems and provides accurate pricing information. Ensures confidentiality of customer data and careful handling of documents, media, and packages.
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Retail Customer Service Associate. The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
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Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
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Ensures all customer problems are resolved quickly and to the satisfaction of the customer. For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.
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Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment.
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For new hires, must meet all FedEx Office employment qualifications in force at time of hiring. Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position.
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They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.
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Supports FedEx Office Quality initiatives. Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
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Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability. Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits.
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Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
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Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
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Ability, on a consistent basis, to work with minimal supervision. The estimate displayed represents the typical salary range or starting rate of candidates hired in your area. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.
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customer service associate jobs Company: Fedex
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