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Sr Customer Service Rep - Air Export Gateway. Interacts with Customer Service, Product, and Global Service Centers, as required. Works closely with other departments/gateways to deliver high level of service to customer.
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To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo. Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
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Responsible for freight forwarding functions, which consist of: coordinating customer booking requests, setting-up new shipper, assisting with restricted articles submission, etc. Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans.
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This is mid-level role so it is expected that the CLR will proactively seek out solutions to possible problem areas in the means of internal productivity as well as external vendor and/or customer metrics.
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The Customer Solutions Consultant (CSC) is a customer-focused position based in a store or customer location responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office (FXO) products and services.
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Under general supervision, the Pick Up & Delivery (PUD) provides customer service activities related to picking up and delivery orders to and from FedEx Office stores and customer's place of business.
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Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.
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Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
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Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services. Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
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Takes complex customer orders using order systems and provides accurate pricing information. Ensures confidentiality of customer data and careful handling of documents, media, and packages.
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Responsible for ensuring quality service is provided at each customer interaction by providing efficient and professional delivery service, answering customer questions, problem resolution and polite and caring transactions/interactions.
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The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
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Retail Customer Service Associate. (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
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Ensures all customer problems are resolved quickly and to the satisfaction of the customer. For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.
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Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook. For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
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customer service jobs Company: Fedex
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