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Job DescriptionPOSITION PURPOSE AND SUMMARYThe Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests.
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Watch A Day in the Life video for Guest Services Representative MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
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The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness. Hourly For New York City (Whitestone) Applicants Only:Guest Services Rep Part Time - $ Hourly.
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The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the properyJob functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
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OTHER DUTIES Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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For Colorado, Washington, California, Applicants Only:Guest Services Rep Part Time. Job functions include empowerment to resolve guest issues through the Make it Right process. Assists and provides reasonable accommodations in response to guest requests whenever possible and practicalCompliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
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Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities. Ability to deal with problems, address and solve guest-related issues.
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Assists guests at all times; responds to guest requests with diligent follow through. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
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Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
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It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
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HourlyFor New York City (Whitestone) Applicants Only:Guest Services Rep Full Time - $ Hourly. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propertyJob functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
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ESA Management, LLC is an Equal Opportunity Employer. The Company complies with applicable federal, state, and local minimum wage requirements. The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
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Job functions to include handling collection efforts of all in-house balances. The associate may be asked to travel to help additional locations within a reasonable geography. ENVIRONMENTAL JOB REQUIREMENTS While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
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For Colorado, Washington, California, Applicants Only:Guest Services Rep Full Time. For Colorado, Washington, California, Applicants Only:Guest Services Rep Full Time. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
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Cross training into the housekeeping and laundry areas so that assistance can be provided as needed. Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
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Title: guest services Company: Extended Stay America
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