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Enterprise Integration, acknowledged by CRN as one of North America's top managed service providers , is headquartered in Jacksonville, Florida. Company Description Enterprise Integration, acknowledged by CRN as one of North America's top managed service providers , is headquartered in Jacksonville, Florida.
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The IT Service Desk Technician will provide technical assistance and support related to computer systems, cloud services, hardware, and software. The IT Service Desk Technician will also assist in the maintenance of our information technology systems and networks.
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Monitor all incoming tickets and calls to service desk. Recruit high- quality talent related to IT security, infrastructure, support, operations. Troubleshoot IT related issues remote or in person and escalated any unsolved issues.
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The IT Service Desk Manager will be responsible for overseeing the day-to-day operations of our helpdesk/support team, ensuring timely resolution of customer issues, and maintaining high levels of customer satisfaction while meeting our support SLAs. This role will primarily involve hands-on technical support duties, with approximately 20% of the time dedicated to coaching and mentoring the helpdesk/support team.
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The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system.
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Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. Minimum 3 years in an IT desktop, support, administrator, or similar role.
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The IT Service Desk Technician plays an important role in the organization by performing numerous tasks related to the company’s information technology functions. Follow established escalation procedures for situations which require an IT Service Desk Manager and IT Service.
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Reporting into the Service Desk Manager you will support day to day IT operations. AZZ has an exciting opportunity for a Service Desk Technician at our Fort Worth Texas corporate office.
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Do you have at least 3 to 5 years of experience in a IT Service Desk supervisory/managerial role? Do you have prior experience managing IT Service Desk professional development programs.
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Collaborate with all IT staff to ensure the Service Desk is providing excellent team member support with metrics to back that up. Bachelor’s degree in an IT discipline preferred or equivalent experience of 2 or more years IT and Service Desk experience with demonstrated results.
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Reporting to an IT Service Desk Manager, as a member of the IT Service Desk team, First point of escalation for L1 and L2 IT service desk related issues.
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About the role : We are looking for a talent Team Lead to oversee our Tier 2 team of Service Desk Engineers. Several years of prior experience in a service desk/call center environment.
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Job Summary: Supermicro is seeking a Service Technician (ST) that will be responsible for field work in local area. Job Req ID: 24318 About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.
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Supermicro is seeking a Service Technician (ST) that will be responsible for field work in local area. Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.
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We are currently seeking a IT Service Desk Analyst (Tier 2) MSP to join a well Established Managed Service Provider based out of Chicago. The IT Service Desk Analyst (Tier 2) MSP will join an award winning and one of the fastest growing Cloud/Managed Services Providers where employees partake in continual training and regular reviews to fast track your career.
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Title: it service desk technician Company: Enterprise Integration
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