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Experience selling a physical product into stores and accounts as well as customer and product success. Experience selling a physical product into stores and accounts as well as customer and product success.
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The VP, Customer Success Central is responsible for the evolution of the Customer Success Central and Centres of Excellence as well the operation and optimization of Customer Success Central, focusing on customer success via proactive success services and reactive intervention where customer success is judged by IFS as at major risk.
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Customer Success Account Associate Manager. Manage and resolve low level technical issues via Jira ticketing, perform site maintenance, and troubleshoot equipment problems to ensure optimal functionality and customer success.
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The Sr. Customer Success Manager will use systematic account management and forecasting to oversee a large base of customers to ensure timely account renewals, identify possible churns, provide product optimization, and ultimately own the net growth of their portfolio through strategic customer advocacy.
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The position reports to the Manager – ITAM Customer Success and ultimately to the Director of ITAM Customer Success. The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI’s customers.
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Manage the strategy for developing relationships, serving as the primary point of escalation for the Customer Success team, and oversee the enablement of programs. · 10+ years of experience in customer success in a B2B SaaS company.
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You have at least 3 years of experience serving as a Customer Success Manager or Account Manager for a Software-as-a-Service (SaaS) platform. How many years of experience do you have serving as a Customer Success Manager or Account Manager for a Software-as-a-Service (SaaS) platform.
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The Strategic Customer Success Manager is tasked with working with our largest customer accounts, and orienting our GTM machine around them to continue to unlock growth at breakneck speeds.
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As part of the account team, you will work closely with your Customer Success Manager (CSM) to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.
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The role of the Customer Success Manager at Solera is a unique and dynamic position that encompasses the responsibilities of both client relationship management and technical field service engineering.
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I. Job Purpose and Core Tasks The Customer Success Utilization Manager plays a critical role in managing overall success, effectiveness, and adoption of the technologies installed (hardware and software of Operation Room/Video installation projects) within their respective regions.
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The VP, Customer Success Central must be result orientated, with a track-record of high-performance management and building sustainable profitability. Being successful as the VP, Customer Success Central involves assuming ownership of the following duties.
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Director, Scaled Customer Success (San Francisco) Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
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As an Operations Technical Program Manager, you'll work cross-functionally — with other Customer Success teams, with systems and engineering teams, and beyond — to build toward the global vision of CS. You will report to a Technical Program Management Lead.
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As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices.
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Title: manager of customer success Company: Edgewave
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