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This means managing tool time, acting as the first level of technical support for issues arising during integration and testing, and carrying out maintenance and recovery tasks. Act as the first line of system-level support: recover the tool from known error conditions, perform diagnostic steps to isolate the cause of the issue, escalate to the appropriate subject matter expert if specialty expertise is required.
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The Technical Support Engineer is responsible for supporting after sales department and field technicians to troubleshoot field machines, hydraulic and electrical schematics layout improvements, mechanical designs and quality improvements, finite element analysis and engineering documentation.
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The L3 Technical Support Engineer will take escalations from the Level 2 team, answer customer technical inquiries (phone, email and web). The L3 Technical Support Engineer functions as a member of the Global Technical Support organization to provide technical support via phone, email and web for Broadcom / Brocade products to our OEMs and customers.
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UAF's Community and Technical College (CTC) seeks a customer service-oriented person to join our academic technical support team. Our academic technical support professionals are instrumental in supporting and maintaining the specialized technology used to deliver high-quality instruction through our college's career and technical education programs.
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70% - Customer Support – providing day to day support (Tier 1) and troubleshooting for existing customers; responsible for managing pipeline of support tickets and collaborating with engineering to solve Tier 2-3 issues and bugs.
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Technical Support Engineersindependently respond to issues where first-line product support has been unable to fix problems in malfunctioning equipment. Technical Support Engineer (E) page is loaded.
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Reporting to the Director of Global Support, this individual will work closely with our Customers, Customer Success Managers, TechOps, Field Delivery, Product Management and Engineering, leading a team of Technical Support Engineers, to provide incident and escalation management for technical and account escalations.
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Supporting other ISS or IDIQ proposals for other practice areas or other markets, potentially with strategy support, capture information gather, writing appropriate technical sections, etc.
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Reporting to the Manager, IT Support the Technical Support Associate will respond to, troubleshoot, track, and resolve technical and procedural issues for both hardware and software for Metra's microcomputer end-users.
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As a Technical Customer Support Specialist, you will be responsible for software support of applications created by Simpson Strong-Tie. This includes support for configuration, documentation, installation, upgrades and troubleshooting across a wide array of software applications.
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New opportunity in the Americas Region with the Bruker BioSpin (BBIO) Rover/ Customer Technical Support team for a Field Service Engineer to provide daily remote phone support to deliver timely and responsive resolution of customer technical support issues and requests.
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As a Technical Writer with MTSI, you will provide support to the Office of the Undersecretary of Defense for Research and Engineering (OUSD(R&E) Assistant Secretary of Defense for Mission Capabilities (ASD(MC.
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Technical Support Specialist. + Offer real-time, "game-day" support for our remote video operators. The Tech Support Specialist is on the front line supporting our clients and videographers to make sure our productions go smoothly.
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Handle escalated support requests and incidents from clients, Help Desk, Support Engineering team, NOC, or other engineers, Provide technical guidance and expertise. As a Support Engineer, you will be responsible for providing onsite technical support, managing the day-to-day operations of our clients' IT (Information Technology) infrastructure and systems, mentoring junior engineers, and assisting with escalations.
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We currently have an opening for a Technical Support & Applications Manager at our operating site in Horsham, PA. This role reports to the Executive Vice President, for Ultra High Purity (UHP) and will be based onsite in the Horsham facility.
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technical support jobs Title: technical support team lead Company: Dell Technologies
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