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Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise. Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs.
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The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI’s customers. The position reports to the Manager – ITAM Customer Success and ultimately to the Director of ITAM Customer Success.
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Work closely with Sales, Customer Success Manager and/or Project Management for account creations, project deletions and best practices. Minimum of 7 years of experience in Customer Success or Field Sales, with a demonstrable track record of success in such roles (Evidence of success achieved in key customer accounts is mandatory.
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Work closely with Sales, Customer Success Managers, Customer Success Specialists and/or Development to ensure appropriate follow-up. Coach and mentor other Customer Success Managers.
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Critical to success in the position will be the development of multi-contact and multi-level relationships within the customer account, including C-level sponsorship. The SR. CSM will join the IT Asset Management department (ITAM) and will be the principal point-of-contact for an allocated set of SHI key customer accounts.
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Complete responses to RFIs/RFPs/RFQs for ITAM services and ServiceNow licenses within allocated customer base. Create customer proposals and statements of work for ITAM services. Excellent sales & customer relationship skills.
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The SR. CSM will help existing customers to maximize their investment in our ITAM programs. To learn more about SHI International Corp, visit our website: www. Responsible for following the standard renewal process for the ITAM renewal portfolio and securing renewals from customers.
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Actively promote the adoption of ITAM Services by SHI within both the sales team and direct with allocated customers. Be an advocate for the ITAM Services Department at all times, representing the group and SHI in a professional manner.
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As part of the account team, you will work closely with your Customer Success Manager (CSM) to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.
$100 - $135Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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As the Customer Success Manager, you'll be the main point of contact for our rapidly growing customer base, ensuring customers are delighted with the entire unitQ experience.
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As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. Customer Loyalty : Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.
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We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
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The Customer Success Manager will work with the TikTok Open Platform and custom integration, we empower strategic brands and ecosystem partners to collaborate with TikTok platform, and collectively deliver a compelling and differentiated customer experience with our joint assets.
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Anchor is seeking an experienced Client Success Manager to join our team in the enterprise ticketing space. As the Client Success Manager, you will be instrumental in onboarding Operation & Reservations Tech System / Anchor Operating System clients onto the platform.
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Key customer touchpoints include pre-sales proof of concepts to demonstrate quick time to value, post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices, and driving data trust and product adoption for 100+ end user teams through a structured change management rollout approach.
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Title: customer success manager Company: Clarivate Analytics
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