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Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications. Sales and customer service experience, in an area such as retail, preferred.
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As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process.
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Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management.
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While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing.
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This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals.
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Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. The requirements listed below are representative of the knowledge, skill, and/or ability required.
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Balance the needs of the Customer and the business when making decisions. Seek to fully understand and meet Customer needs. Create win-win solutions to Customer issues. CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.
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Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory. Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards.
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Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
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Display confidence in self, the product and CarMax. CarMax, the way your career should be! This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars, with over 200 locations nationwide.
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