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Ability to represent Big Y by working together with fellow Big Y employees to deliver an exceptional customer experience. Customer Service Specialists obtain this by; minimizing the loss of products by monitoring checkout orders and customer behaviors, troubleshoot, resolve, and/or de-escalate technical issues while regularly communicating with the Customer Service Manager regarding customer interactions, asset protection, and equipment.
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Exceed our customers' evolving expectations by providing World Class customer service and a pleasant and rewarding shopping experience. Oversee and direct workflow of customer service employees.
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ESSENTIAL FUNCTIONS: Exceed our customers’ evolving expectations by providing World Class customer service and a pleasant and rewarding shopping experience. Collaborate with management in decision-making, direction and implementation of one or more areas to ensure that operational and customer service goals are met.
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Exceed our customers' evolving expectations by providing and ensuring a positive customer experience through the checkout process by remaining visible and greeting all customers. Ability to provide technical support through basic problem solving (e.g., reboots, paper and currency jams, product look up, EFT freezes.
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