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Position Summary: Reporting to the Regional Director, the Patient Experience Coordinator Float (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.
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Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.
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Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
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Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated. Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions.
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On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys. Serve as a contact for physical therapy post-care needs.
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Position Summary: The Rehabilitation Aide will provide support to physical therapists and facility clinical team which includes keeping treatment areas clean, maintaining equipment, maintaining supplies, and providing support to the clinic and excellent customer service.
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Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.
Full-timeExpandApply NowActive JobUpdated 16 days ago - UpvoteDownvoteShare Job
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Excellent customer service skills. Experience with requesting and managing customer payments preferred. Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Part-timeExpandApply NowActive JobUpdated 17 days ago - UpvoteDownvoteShare Job
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Provide general office, receptionist, and clerical support to assigned location. Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow.
Part-timeExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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Physical Therapy Benefits. Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
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Pet insurance discounts. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury.
Full-timeExpandApply NowActive JobUpdated 15 days ago - UpvoteDownvoteShare Job
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Reporting to the Regional Director, the Patient Experience Coordinator Float (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.
Part-timeExpandApply NowActive JobUpdated 30 days ago - UpvoteDownvoteShare Job
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Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.
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Well-being programs (EAP and Headspace app) and more. Additional compensation oppportunities on top of base pay. Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning.
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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Consistent with a standard office environment, noise level is low with little to no extrodinary environmental factors.
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physical customer service jobs Company: Athletico
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