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JOB OVERVIEW:Public Health Management Corporation (PHMC), a large non-profit public health institute, serves as the administrative entity for the City of Philadelphia’s Office of Children and Families Out-of-School Time program (OCF OST.
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Stakeholder analysis, liaising between technical and non-technical audiences, research of workforce trends, HR transformation, business process improvement, I/O survey design and analysis, analytics, organization transformation or design, strategic communications, and/or project management support.
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3 years of experience as a Workforce Management Analyst or as a Data Analyst in a multi-channel call center environment of at least 150 employees. The Workforce Management Analyst is expected to provide analysis, support, and overall relationship management with multiple Business Units.
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Cooperate in evaluation procedures by students, Engineering, Design, and Construction Management Technology Department Chair, Dean of Workforce Education, and the Provost/Vice President of Academic Affairs.
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The Quality and Workforce Management Analyst acts as a liaison between contact center supervisors, operations analysts, and the Workforce Manager to address intraday queue management, process scheduling requests, monitor workforce schedule adherence, and produce Workforce Management related reports for the contact center.
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Assist with administrative and other needs required for direct job placements in coordination with the day laborer and employer by the Workforce Development Coordinator, such as data entry and maintenance of case records.
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Regulatory Compliance: •Ensure full compliance to all relevant policies which require scheduling support, especially Almere attendance •Ensure compliance with labor laws, regulations, and industry standards related to workforce management.
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Use the necessary tools to manage the forecasting, short-term and long-term scheduling Stay abreast of industry best practices and technological advancements in workforce management tools.
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Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture.
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ResponsibilitiesProvides primary services for the installation, support, training, development and administration of the Workforce Management solution that provides functionality needed to support the company’s time management needs.
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Workforce Management Analyst – Multiple Locations – Costco Wholesale. The Workforce Management (WFM) Analyst will be responsible for evaluating call center metrics and providing in-depth analyses regarding trends and root causes for contact growth.
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Our firm has expertise in all aspects of population health, strategy, delivery system development, payment systems reform, workforce development and population health management support services, including peerless analytics and performance improvement.
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This position will require specialized knowledge in contact center technology utilizing workforce management platforms. Collaborates with the Costco MSC management team; accurately uses WFM data to develop long term forecasts.
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The WFM Analyst works closely with all levels of management across multiple sites to deliver reporting surrounding staffing forecasts and needs. assists in the design and migration of new Workforce systems on the horizon.
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Demonstrates on-going commitment to preparing young people for the workforce by modeling, mentoring, and monitoring excellence in the eight Career Success Standards of: workplace relations and ethics; information management; communications; multicultural awareness; personal growth and development; career and personal planning; interpersonal skills and independent living.
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workforce management jobs Title: solution consultant Company: Arup
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