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As the Workforce Management Analyst who will report to the Manager of Workforce Management Performance and Strategy, tand will be responsible for developing an efficient set of schedules for contact center staff based on forecasts provided by the WFM Forecasting Analyst, as well as providing real-time monitoring and amending schedules as needed.
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Education: Bachelors Degree; or 2 years related experience and/or training; and 4 years of customer service which entails a minimum of 3 years workforce management experience; or equivalent combination of education and experience.
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The Senior Manager, Workforce Management Product Manager will assist the Global Workforce Management (WFM) team, establish corporate and global standards and features to be delivered through the WFM technology stack including a focus only the overall user experience.
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As a Workforce Management Specialist, you will join a team of analysts and play a key role in helping the department achieve its service level and staffing goals. Workforce Management Forecasting experience.
$54,650 - $81,650 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Retail Workforce Management Analyst page is loaded. Retail Workforce Management Analyst. 1+ years of experience in a workforce management role leveraging systems such as Kronos or Microstrategy preferred.
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Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile. Our business reach spans satellite television service, live-streaming and on-demand programming smart home installation services, mobile plans and products, and now we are building America's First Smart Network.
$54,650 - $81,650 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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DISH is committed to a workforce where everyone's opportunities are limitless. Provide ongoing Call Center operational analysis, advance planning, and scheduling while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key business indicators (ASA, ABA, occupancy, etc.
$54,650 - $81,650 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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The Texas Workforce Commission (TWC), a Certified Best Place for Working Parents, is seeking a Workforce Development Specialist II to join the Workforce Solutions Department located at 4794 Transportation Way, San Marcos, TX. This position does not offer teleworking options.
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Understanding and experience with typical call center technologies such as Workforce Management, ACD, Dialer, IVR, etc. Prior experience using NICE IEX or similar workforce management software system, preferred.
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Prefer high-level computer expertise, including use of MS Word, MS Excel, Google Suite, and WFM systems. The sales department is critical to driving demand and creating strategic partnerships across the industry.
$54,650 - $81,650 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Hybrid - Manager, Workforce Management - The Auto Club Group. Hybrid Manager, Workforce Management. Facilitate the training of staff members to enhance workforce management capabilities.
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Job Title: Senior Dayforce Technical Consultant - Workforce Management. HRIS: Workday, SuccessFactors, Workforce Now, UKG, Dayforce. Services: IT Consulting | HRIS Consulting | Contingent Workforce VMS Consulting | Recruitment Process Outsourcing.
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Workforce Management experience with an emphasis on analysis/planning, predictive modeling/forecasting. The Workforce & Analytics Manager supports daily Contact Center operations through the delivery of forecasting, scheduling and Real-Time Management (RTM) subject matter and trending expert, operational reporting and dashboards to Contact Center leadership, staff and chapter representatives and senior leadership.
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Activities may include project management, data collection and interpretation, developing and leading teams, coordination of information, providing assistance and training specific to workforce, equity, and inclusion, and MCES representation on Council-wide teams.
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The Encore Boston Harbor Workforce Management. The employee delivers on 5 star service basics to all internal customers including staff and management teams in a collaborative and supportive environment.
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workforce management jobs Title: workforce management analyst Company: Applied Materials
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