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Service desk (incident and problem management) and partnering with the Infrastructure and InfoSec teams on IT device patch/upgrade management. POSITION SUMMARY The IT Manager is responsible for leading the IT Service Desk team to ensure optimum service delivery, resulting in maximum productivity and client satisfaction.
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Experience implementing and maturing ServiceNow Modules such as ITSM, IT Asset management (ITAM), IT Operations Management (ITOM), Event Management, CMDB and Common Service Data Model (CSDM) (Strongly Preferred.
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Provide touchpoints to service team and Senior IT Operations Manager. As the IT Service Coordinator/Dispatcher, you will be the linchpin that ensures seamless communication and coordination between our clients and technical team.
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ServiceNow Platform: Minimum of 5 years of experience with ServiceNow platform services including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), IT Business Management (ITBM), Customer Services Management (CSM), Strategic Portfolio Management (SPM), Human Resources Service Delivery (HRSD), Governance Risk and Compliance (GRC), and Security Operations.
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Strong understanding of IT service management (ITSM) frameworks like ITIL and their application to asset management. We are looking for an IT Infrastructure Manager who has a strong focus and background with asset management/ CMDB. This is a contract to hire role in San Antonio, TX.
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The IT Asset Management Specialist will be supporting the Department of Homeland Security (DHS) Regional FPS by monitoring of the Service Request Module (SRM) in the Remedy System, maintaining accounts and files in the Sunflower Asset Management System (SAMS), and providing assistance for special projects.
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Solution and/or process experience with one more of the following ServiceNow Applications: IT Service Management (ITSM), Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud Management, Event Management, Infrastructure Discovery/Mapping.
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Within moments of a purchase that requires same-day delivery, OmniPoint captures a shipper's "demand signal" from their POS, ERP, or e-commerce system: what was ordered, where it is, where it's going, and when it needs to be there.
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Monitor client health, helping identify trending and client IT success issues among tickets and communicate to Service Delivery Manager. Ensuring team members are familiar with IT service delivery processes and best practices, offering/facilitating training as assigned.
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Reporting to the Manager, IT Service Delivery, the Biomed Program Manager will have direct oversight of clinical equipment asset management, which is supported thru development and execution of a medical equipment management plan.
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By Light has an opening for an Information Technology (IT) Architect position supporting the Army National Guard (ARNG) in Falls Church, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG’s global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services.
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For someone looking to progress their role, the Tier 2 IT Support Technician naturally leads into roles such as: the Tier 3 IT Support Technician, Service Delivery Manager, and more.
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Titan Machinery needs to add an Application Field Service Technician covering Southeast, Iowa to our team! HSA (Health Savings Account)— up to $1500 tax-free each year, paid to your account by Titan Machinery.
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Serve as the User Support Service Delivery Manager responsible for the delivery of end user services and support /incident activities for three teams: Desktop, Imaging, and Release & deployment (Mi crosoft Customer Engagement Methodology ( MCEM ) , Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune.
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3+ years of progressive experience in IT sourcing or IT asset management, IT service management, information technology, project management, or other IT management experience.
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account management service it delivery jobs Company: Aisera
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